The SALON by InStyle Inside JCPenney

So personable! Very clean! Staff is so helpful, reasonable prices. Very happy I tried it out love my new highlights

Experienced and friendly staff.

Every time my daughter and I make an appointment, we get a call saying we need to either reschedule or we’re going to be taken back later than expected. The last time I came in, I asked that no length be taken off my hair, yet 5 inches were cut off. Same exact thing happened to my daughter right before her wedding. When she was getting her engagement pictures done, she came here and they wanted to reschedule her appointment. She was leaving the salon to go have those pictures done. This is why we make an appointment!!!! Today we were both scheduled to get highlights and a cut. One of our stylists called in. So someone was going to do both of our hair at the same time, which we appreciate, but that’s too much for one person. We both have very long hair and it easily takes an hour and a half to foil each of us. This is time I didn’t plan on spending at the salon. The frustration that comes with something that we consider a pampering mother/daughter activity, turns into more of a headache than a fun occasion. Today someone did say that they could do my hair but after the hoopla and annoyance of yet another JCP stressor, I’ve decided to spend my money elsewhere. I drive over an hour to get here because I usually like the results and I’ve come here for quite a few years. This is literally the 4th time in a row that we’ve had to deal with some kind of issue when we want to get our hair done. And every time we tell each other, “we’re going somewhere else”. My daughter only kept her appointment because she had a gift card, otherwise she also would’ve gone ahead and skipped out too. This is the last time JCP Salon gets the chance to give us the runaround. And from reading the other ratings, it’s obvious we’re not the only ones with these issues. In my opinion, it’s time to prioritize your customers. You all do great work, but it’s bad business when you’re constantly trying to rearrange your clients times after they’ve scheduled appointments to fit their schedule. Hopefully things change and you don’t lose anymore clients because of this issue.

Shawna was amazing. I went in for thick blonde highlights and that's what i left with. She spent alot of quality time on my long thick hair to make sure it was done right. I truly appreciate her taking her time and not rushing through it. She even stayed 30mins past closing time. Shawna and Julie are both very sweet dedicated hair masters!!!

Made an appointment for a simple eyebrow wax at 8:00. I arrived at 8 on the dot, and was greeted by staff. Was instructed to sit down, told that they'll be with me in a minute. Sure, no problem. While I waited I had to listen to one of the staff members cursing while trying to figure out how to close a register for the night. It was excessive, and she made no effort to hide her colorful language. Meanwhile, TWENTY FIVE minutes goes by and still the person who was supposed to be doing my eyebrows is no where to be found. I picked up my purse, went to the desk, and said I was leaving. I refused to wait any longer. I will not be returning.