Unity Cabinet & Granite

This is the second time we have used Unity for granite countertops. The first was our previous home and now our current home. We couldn't have been happier with the selection of granite, the pricing, and the service. The granite always looks perfect. From the beginning, we felt we were always making our decisions on our own time. We never felt pressured and haggled. Quotes were quick and installation came just a couple weeks later. For the price and service, it can't be beat.

We have used Unity for our cabinets and countertops over the course of the last 6 years. I am always happy with their level of customer service. Between Henry, Maggie, and the rest of the team they work with me to adjust layouts or fix any issues that may arise without a problem. Their installers are on time, do an excellent job and always clean up after themselves which is greatly appreciated!

Did a great job on our cabinet and counter install. Prices are competitive for Cincinnati. Henry and Alex very understanding and worked hard to make sure our kitchen install went right. Would work with them again for sure

Great selection, no pressure sales staff,great prices. If you are looking for granite or quartz this is where to go

So its install day. The installers came which were two Oriental and one Hispanic gentleman that came. They came in took a look at what had to be done. The lead his name was Lee , he brought in a jig saw and started cutting the corner braces off my brand new cabinet. I had to stop him and ask what he was doing, so I called the store spoke to Michelle who then had to give me to Alex explain that the braces he was cutting off is what hold my false drawer on the cabinet. So she said that he has to remove it. I explained to her that when Daniel came to measure that i needed my sink to but up against the brace and they couldn't be removed. She said that Lee says it has to, so after some back in forth we figured a solution out. They started bringing pieces in. One of my walls were not level and it bumped out a hair which Daniel measured that and said are you ok with a 2 centimeter gap on both sides I said yes as we hadn't put up back splash up and that it would be covered by it. So Lee decided to cut a 5ft by 2 inch hole in my wall to slide the counter top in, which now made all the measurements off that Daniel measured. I had to leave for 30 mins and get my daughter so when I come back I found I have a 6 inch to 7 inch cut on both sides of the sink base cabinet. He try's to explain that you wont see it and that the sink will cover it and the cut was for the sink lip. My sink lip is only 8cm's thick, while cutting that out he nicked the neighboring cabinets. So after trying to explain what he did they decided to put another piece on and tried to tell me that my one cabinet was not level so Lee brought in a 6 ft level and tried to tell me that the last cabinet was not level in the front and both his other workers agreed that it was. On one end I had a 1.5 inch over hang and the side where the cabinet he said was off there was a .25 inch over hang. Mind you if put a hole in the wall for the counter to go into which made all the measurements off. So I told him that wouldn't work, well he starts gluing everything down as he figured that was ok. So I had to scream at him asking what he was doing and said we need to fix this that it cant stay like that. So I had to cut my floor out to push two cabinets backwards to fix his screw up from him cutting the wall to slide that piece in crooked. So while they are finishing up they did not silicone where the granite meets the wall, where the counter meets the cabinets as well. So I asked them if they were going to do that and I received deer in the head lights look. They arrived at 130pm and this was at 6pm and the office was closed. I showed him all the chips on the corners of the counter tops and of the 5 he fixed two , one with epoxy and the other with bondo. Where the two granites meet at the seem was not flush so I had to have him fix that as well. It then came down to time to pay and I tried to explain I needed a receipt before I paid and that I want these issues fixed he said shop closed they will call tomorrow. He called someone they wrote a receipt took a picture and sent it to me. After two days and hearing nothing from them I contacted Michelle, explained my issue and she said she would have someone out to fix it. The next day Michelle calls me and states that they need pictures to make sure that all the issues would be addressed, so I sent them. Now it is over a week and have not heard anything. I have added pictures which honestly don't do justice for all that is wrong. My two finger ones the one on the left is so sharp that it cut my wife and caused her to bleed. The stove picture shows how crooked that piece against the all is. The gap at the front is quarter of a inch and the rear is three quarters of a inch. PLEASE PLEASE read the reviews on them and don't just settle because they are the cheapest. The craftsmanship is not there and to send guys that can not speak English knowing that there could potentially have a issue arise with no resolution or even a next day call is beyond me.