Marshalls & HomeGoods

I'll start by saying the couple of associates I dealt with were friendly, personable, and helpful. After that . . . I dunno. This is a mash-up of two stores that doesn't really work IMO.nnNot a bit fan of Marshall's to begin with. But the only benefit I see to combining with home goods is on their end - sharing a cashier set-up. But the line that creates . . . I walked out without buying. Too long.nnNeither side seemed very well stocked to me. And I felt like choices were very limited. Maybe that's the point? Low-quantity deals on small lots? Not for me, that's for sure

I love this location. Being able to shop at both Marshalls and HomeGoods at the same time is so convenient and this location seems to change their stock and supply more frequently than some of the standalone stores.

Two weeks ago I went shopping. I buy a couple of things including some clothing. Back at home I put everything away from the shopping bag and throw away the receipt. The Monday after when I tried to wear one the new jacket I noticed they forgot to take out the security thing. I get upset, but decided to stop by store so they can help me. The Wednesday after I took the jacket to the store. Before I enter to the store, I let a couple of employees what happened so they know I brought the piece from home. At the register the cashier ask for the receipt, I told her I didn’t have, I wasn’t expecting to return anything. She call the manager. The manager asked for the receipt and I explain again I didn’t have it. The manager told me they can’t help me, because I didn’t have any prove of purchase. At this point I get really angry, and I told him, day, hour, register everything that I purchased, I finished crying because I don’t have money to loose. After I get to this point of frustration the manager asked me if I paid with a credit card. I said yes. Just at this point he told me he can get the receipt. And of course he find it, and they help me.nnBut I will never understand why he didn’t ask if I paid with a credit card at front. He made me feel like I was a shop lifters. I wonder if my big Latin accent stop to ask me about the way I paid, so he decided to take the route of accusing me. I know I still feel bad I don’t believe I would ever shop there again. I don’t even know if I want to wear the jacket, it will always remember How they make me feel for their mistakes.nnMarisel Rivera

Service was slow. I was in the checkout line longer than I shopped. I get it was busy, but they only had 3 people working at the registers. The cashier guy was very unenthusiastic and very unhelpful.

Nice store, basically a tj Max. Makes sense, they're owned by the same company.