PANDORA

I went to the Greene today to find something to help pick my spirits up. We I decided to go to PANDORA hoping to find a nice bracelet with some encouraging words on it.nWhen I walked in the door the ladies we very welcoming.nI told them what I was looking for I had 2 ladies actually helping me. The salesperson who help me name Holly was great.

I have always loved the concept of Pandora. Unfortunately my past few purchases has been a huge disappointment. One was a chain and ear ring gift set, the other was just purchased in September, also a chain and pendant. I am disappointed with how these items tarnish horribly. I've had cheap hair store chains, that hasn't tarnished the way these have. With the cost of these items, I expect more quality from the product.

Customer service is very shotty. The manager is pretty aggressive and they tend to be out of specific charms a lot but the employees are friendly. I will say that their management team and customer service skills could us a huge improvement. Courteous service isn’t a thing here and expect a final answer even if they’ve made a mistake. Even the regional manager is bad. But of course pandora only has so many actual Pandora locations near each other and not the occasionally yours.

The website said Christmas Day hours were 11-7, I made the 30 mile drive to find the store closed. I waited until 11:30 and sadly drove home. Smooth move Pandora.....

My daughter gave me a pandora Cleveland browns football charm a couple of years ago. This Christmas my husband gave me a few more charms. I wanted to put the new charms on the bracelet , but I couldn't get the football charm off. I went to a jewelry store and they suggested I take it to a pandora store to have it removed. Worst customer service. the clerk tried to tell me it was not a pandora charm and she could not help me . She would not even give a suggestion as to how yo get it off and says this would never happen with a pandora. My husband went on YouTube and they state this happens a lot with pandora charms and gave a suggestion on how to fix the problem. My husband fixed the problem in no time and now I have my old and my new charms on my bracelet and they look good.