Safeware

I highly recommend Safeware. To be honest, we never buy the warranty but decided to do so this time. We are so happy we did! I contacted the company via email. Within 1 day I had a response and a scheduled appointment. The Safeware representative came at our scheduled time. He was completely professional, very friendly, and very good at his job. Not only did he fix the mechanical issue, he fixed other things that were never reported as issues. Our experience with this company was perfect and if asked if we want to purchase a warranty again, I would most definitely do so.

I called to put a claim in on my recliner & the response was very quick. As of a matter of fact I called in the morning & they replied the same day. They said they could not repair the problem & gave me a credit. Well worth the warranty I paid for. ud83dudc4dud83dudc4d

This experience was great from start to finish! The tech was professional, safe and efficient. They responded to the claim quickly as well and had an appointment scheduled almost immediately. The only reason that I gave it 4 instead of 5 stars is because I’ve had issues in the past with not having a claim processed because it wasn’t “one specific incident” and therefore they would not clean the couch. Seems like a bad way to approach a paid warranty.

We had a great experience with safeware. Our claim was approved quickly with no out of pocket cost. The technician connected with us quickly through text for service times. We were able to set up a timely appointment & he was in and out in 15 minutes. Best of all, our couch looks like new!

We bought a leather couch and love seat in 2016. As we were paying for the items, the salesman told us about a warranty that was for 5 years. He told us the warranty from Safeware would cover pet damage. Since we had a special needs dog, we purchased the warranty. In September 2020, the recline handle broke from the mechanism. We started a claim. A claim repairman sent by Safeware came out to the house to assess the damage from the pets and recline mechanism. While here (and never wearing a mask), he told us that he would order parts to have the issues fixed. When we hadn’t heard anything from the repairman, we called Safeware back. We were told that the claim was denied. We were told that the warranty did not cover damage (pet or other) over time and had to be a single event. We told Safeware again that the recline mechanism was damaged and they sent the same maskless repairman to the house. He told us the same song and dance of ordering parts. Weeks went by and still nothing. We called Safeware again today and we’re told that it was denied. We questioned about the recline mechanism, the representative had to look for a bit and found that part of the claim. Once again, Safeware will get back to us on the repair. DO NOT purchase this warranty. And by the way, the leather love seat and couch wound up pealing, which also wasn’t covered by Safeware. This has been a nightmare. Claim #1143913