Genoa Healthcare

I've had nothing but problems with this pharmacy. I'm in a program that requires me to use Genoa so my meds can be bubble packed. Prescriptions have been called in and not filled. Medication is not in stock, has to be ordered. Common medications. The delay between me getting my medication, after the prescription is called in, is to long. There not open on weekends. Trust me when I say don't use them. Going back to CVS ASAP.

I have relied on this pharmacy for some time, as it is conjoined to my therapist's building, but now I question whether I want to switch phamacies.nI had intended to pick up my new prescription the other day while also disposing of my discontinued one. While waiting for my pick up, I tried giving the medication bottle to the staff where I was met with sharp retort. They said after they give out a prescription, they cannot legally take it back. I told them that I have given back plenty of discontinued prescriptions in the past. This is where the head pharmacist began a five-minute long, borderline harassing argument with me.nShe began telling me that none of their pharmacists has ever taken back medications before and demanded to know, as if I were making some sort of slander. I told her I would have no feasible way of knowing who had done it for me, as not many staff wear name tags. She kept snapping retorts and flagrant remarks like some offended parent, telling me that I was not telling the truth and that I needed to be quiet. I insisted that the front desk has assumed me that it was possible to dispose of medications at the location, and that was then a separate pharmacist informed me that it is the nurses that take old prescriptions. So rather than the much more reasonable decision of simply telling me this obvious fact, they felt it made more sense to demean their patients.nExtremely unprofessional, very childish and vindictive. Again, instead of very easily and politely addressing the concern by telling me where and how to actually dispose of the discontinued prescription, they thought it was a better idea to argue with clients, somehow in order to maintain their reputation. I feel insulted and wronged. Not happy with this establishment anymore.

Lacey listens, sid horn is great case manager