Kay Jewelers

I wanted to buy some diamond earrings today so I stopped at my local Kay. Big mistake. Do I call and make an appointment, do I shop on the door while I wait, do I knock for service? Either way no clear direction on the door. Too much going on and the people inside didn’t even think to acknowledge me. Regardless you lost my business today and forever. Not the first time the service at this location has been terrible. Definitely the last chance they get from me. Don’t shop at this store location if you are looking for good service.

Absolutely amazing! They worked with me to get what I was happy with and what I could afford. They weren't pushy. It was my first time at a jewelry store and they made it a great experience!nnOnly downfall is that they never answer the phome!!

Absolutely a wonderful experience with Kay's Jewelers.nKarla was absolutely wonderful in helping me to check out what I needed. Very friendly and also very professional, at the same time. She's a great asset to this company. And without any doubt whatsoever in my mind, when I need to purchase any more jewelry, I will come to this location. Thanks Kay Jewelers you have made my day.

I was late on getting my ring inspected for my warranty because of Covid. Keith(?) went above and beyond to ensure i got my ring cleaned/inspected when I unexpectedly stopped in without an appointment, so that I didn’t have to come back. He also made sure that my ring’s warranty was reinstated! He was extremely helpful and answered all of my questions patiently. He has excellent customer service! I normally go to a different location, but because of him I’ll always return to Bridgewater.

Service is very personalized, sales lady was attentive, despite not being able to easily find account number for ring inspection. Very clean overall highly recommend this location.