Matchless Stove & Chimney

Had a great experience with Matchless from the get-go. John McArdle was always available, took seriously all my questions and concerns, and was warm, friendly and caring, explaining the process without ever making me feel pressured. A terrific human being and a terrific salesman. He went out of his way to understand the challenges posed by the difficult layout of my home, and the determined and dedicated installers successfully met those challenges with unblinking assurance. What a great group of folks!

We had our gas fireplace serviced in 11/2019. The service tech was polite and knowledgeable. We had a small communication problem, but it was rectified immediately by the owner. I would use them again for sure, just ask about their policy in place, when setting up appointment. Thank you Matchless,its no wonder they have been in business for so long.

I have now had two fireplaces installed by matchless and have dealt with both the Glenmont and Clifton park locations. I am incredibly impressed by how professional, knowledgeable and helpful they are. I couldn’t be happier with their quality of work and level of service. My latest experience with them was at their Clifton park location and worked with John McArdle who made the entire process run smoothly and seamlessly. He answered every question I had and helped me find exactly what I was looking for within one conversation and kept me within my budget. I love the unit they installed. Amazing flame, heat and look. I would highly recommend matchless and John.

We chose Matchless a few months ago after receiving three quotes to do an installation of a gas fireplace insert into our 1870 home. All three proposed the exact same insert model. We chose Matchless because they performed a detailed analysis to produce the quote and offered six month 0% financing. Matchless was not the least expensive quote we received ... we chose them because they offered professionalism AND a reasonable quote. We had numerous preparatory discussions with their engineer at the office (John) ... he was always available and returned calls promptly. John was a good indication of what was to come at installation time. The installers arrived at the promised date/time. In short, this installation (the marble fireplace) presented numerous difficulties (removing the existing glued-on and bolted cast iron insert INTACT, integrating both gas and electric in the basement and ensuring that the new insert fit well). The difficulties presented by this old home were no match for Shane. He faced each difficulty with absolute professionalism. The installation consumed the entire day. We closely watched the entire process as we were concerned about preserving the existing insert as well as preserving the marble fireplace - all went well. We could not be more satisfied with how Matchless performed for us. We called and thanked Bill, their General Manager and offered our gratitude to an excellent company.

We had Matchless install a gas insert into an old stone fireplace. It was a difficult installation because of the odd shaped opening. They worked to solve various problems until they finished the job! Excellent workmanship and a beautiful fireplace for us!