Rod Hatfield Chrysler Dodge Jeep, LLC

Great service!! Our car salesman was Jordan! He was AWESOME!! He went the extra mile to get us in a car! He was very informative, explained things to us and answered all our questions. I would recommend Rod Hatfield as the place to purchase your next vehicle...and make sure you ask for Jordan!! ud83eudd17

I was sincerely disappointed with the lack of professionalism and outright lies from this place. I was a returning customer because of convenience and I had an offer from them, that I had previously used. When I asked if they wanted to see the offer the day I dropped my car off they clearly said no, just bring it when I pick up my car the next day. I did. That’s when they informed me that they didn’t honor that offer any longer. The offer was clearly marked as good through 12/31/2020. As a small business owner I was SHOCKED at their lack of just basic customer service skills. It’s not my fault they were no longer accepting that offer. There was no sign anywhere that they were not honoring that offer. Instead they argued with me when I pointed out that they accepted responsibility for accepting the offer when they let me drop my car off and did not look at the offer. That was clearly poor customer service. I tried to go up the chain, but there was no one in management that was capable of having an informed conversation! In fact the one manager actually flat out lied! I was mortified. Without the offer I spent twice as much here than I would have anywhere else. The only reason I was actually going there was that offer, but unlike them I learn from my mistakes and will never be going back. Scrolling through all the negative reviews I’m hopeful that others will not make the same mistakes as we suckers that couldn’t help but be put in the terrible position we were put in by these slimy people. I hope my money that they took fraudulently was worth all the money they will lose in the future. Despicable.

They are great helpful and friendly the service department didn't hesitate to check my van for me

Buyer beware.They lie about prices online. When I went there I looked at the truck and asked about the price difference. They informed me there would be rebates that lowered the price to the internet price after we started negotiating. After going inside to attempt to work a deal I was informed that those were special incentives only available to people that met the requirements. (First responders, equipment owners) The salesman named Josh was awesome and willing to help. However, the gentleman that helped me (I’m assuming sales manager)couldn’t do math because he assured me a 20,000 dollar car payment is at least 500 a month.

I had a great experience! They made the process super easy and Jordan didn’t give up helping me get the perfect car for me and my family! We will definitely be doing any future car shopping at this dealership!