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CNY Bus Tour Co

Box 235, New Hartford, NY 13413, USA
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Detailed Information
Openning hours
  • Monday 8:00 AM – 10:00 PM
  • Tuesday 8:00 AM – 10:00 PM
  • Wednesday 8:00 AM – 10:00 PM
  • Thursday 8:00 AM – 10:00 PM
  • Friday 8:00 AM – 10:00 PM
  • Saturday 8:00 AM – 10:00 PM
  • Sunday 8:00 AM – 10:00 PM
Reviews
Nicole L (03/23/2021)
Do NOT use this company. Total scam. Got an email 4 days before our trip saying it was cancelled, no explanation. Still don’t have my refund AND friends of mine who booked the same trip got their confirmation email stating where to meet and what time; they didn’t receive a cancellation. Sooo do they overbook on purpose and then choose people to knock off the list and cancel, while keeping their money? Been calling all afternoon and no one is picking up their phone so we can’t find out or talk to anyone about it. Will never book with them again. We were looking forward to this trip to Salem for a month; so disappointing.
Tammie Demperio (01/21/2021)
I paid for a trip to the Bronx Zoo which was canceled. I want my $200 back. They will not return my calls or emails. Sent a certified letter - returned. Turning it over to the Attorney General.
Meghan Kain (05/26/2019)
Just took the Bronx Zoo trip. The bus was comfortable, a little bit older but still nice. Total Experience ticket for the zoo which was great, got us into all the exhibits. Our bus driver was great as well, it was a Holiday weekend and we ran into some traffic going down, the way home was a smooth ride until we hit thunderstorms, but he was an excellent driver. It was so convenient not having to worry about driving all that way and parking. We will definitely take another trip with them.
Laura Inman (10/16/2019)
I am so upset that CNY BUS TOURS cancelled a trip booked at this late date. More concerning is that the trip was not cancelled, but my two tickets were. My family and friends received confirmation emails when I received cancellation notice. It is too late to book with someone else and she has yet to refund my money.nDoes anyone have a picture of her actually buses? Does she basically rent a bus for her trips? So when she cannot get a bus she cancels? Has anyone actually received money back when she cancels? Is this women basically sitting someplace taking reservations and money and then getting the bus last???? While her customers pay, plan, arrange, and get disappointed? Is she basically using money from overbooking to rent buses and then canceling a ton of people?nShe does not respond to emails, you cannot leave a message on her answering machine, and her business address is fake.
john mcgrath (04/17/2020)
If it let me give negative stars I would, I can not stress this enough do not use this company and do not give this lady your credit card information! I spent $400 on a trip to NYC to see the Rockettes, the week before the trip I emailed asking where we are meeting, got a response back that the trip was canceled and I’d get a full refund. After waiting a month with no refund I emailed her with no response. I then decided to file a claim with small claims court cause I wasn’t gonna let this go. She then finally emailed me back probably after she got the subpoena to court. Asking for my credit card information cause she doesn’t have it, and said I’d need to file a dispute with my credit card company. So that’s what I did, so no thanks to this lady I got ny money back through my credit card company....Worst experience with the worst type of person
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