Jewelry on James

We had an excellent visit not only today, but when we started our wedding band search. The prices are reasonable and the quality of staff and the jewelry is great. Would recommend starting a jewelry search with this jewler first.

Really sweet and attentive staff. They often help out with simple stuff, free of charge. Be warned, their showroom is a little small, so it may be kinda cramped inside if it's busy.

Tom was an absolute pleasure to work with. It was our first time buying a precious gemstone and Tom went out of his way to make us feel comfortable. He listened to what we wanted and sourced a gorgeous stone for us, communicating responsively throughout the process. He was personable, patient, candid, and never pushy. We could really feel the care that strengthens his family business. We highly recommend Jewelry on James and we will return!

Tom and and his staff are helpful and friendly. I have had jewelry repaired, a wedding ring made and have purchased several pieces. All Top Quality. Great Service, Quality Jewelry, Reasonable Prices.

What a truly lovely experience!nI came to this shop due to the EXCELLENT reviews and was not disappointed in the slightest, even when it turned out that they couldn't help me!nMy love had gotten me a ring that came from a shop in California, but ordered from Etsy. Unfortunately, my beautiful ring is just a wee bit too big on my quite tiny fingers! I walked in and was immediately greeted by one of their lovely staff members, she stayed with us through our entire brief exchange. She took a look at my ring and heard out my concerns about sizing it down. She took out the right tools to check the sizing on my ring (which actually turned out to be larger than what the seller said we had purchased), then took out simple sizing rings to check the size that I would need. 4 was too tight, 4 1/4 was just right! The ring we had purchased was a bit bigger than the 4 1/2 we thought we were sold. The lovely employee went over their quickly their standard option of about 10-14 business days to resize or a ring, or suggested that if I wanted my ring back sooner that I could pay an additional and small fee to have my ring returned within a few days, to a week. She then took my ring to the back to ask if the resizing could be done for us. She came back only a few moments later and said that she'd had some bad news. Due to the plating on parts of my ring, they could not safely resize my ring without potentially damaging the plating. She stated that all in a very simple and very polite manner, and then offered a quick solution. For no charge whatsoever, I was given a clear spiraled ring sizer that she wrapped onto my ring and cut down to size, and voilà! It brought me to a perfect fitting ring. Not a permanent fix, no, but she had also stated that when warmer weather arrives again, the ring may then fit just fine. Overall, thrilled with the kindness and quickness of the entire exchange. I look forward to coming back should I have any further jewelry needs.nThank you!