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Hearth & Home of Syracuse

6701 Manlius Center Rd #1, East Syracuse, NY 13057, USA
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Detailed Information
Openning hours
  • Monday 9:00 AM – 5:00 PM
  • Tuesday 9:00 AM – 5:00 PM
  • Wednesday 9:00 AM – 5:00 PM
  • Thursday 9:00 AM – 5:00 PM
  • Friday 9:00 AM – 5:00 PM
  • Saturday 9:00 AM – 2:00 PM
  • Sunday Closed
Photos
Hearth & Home of Syracuse
Reviews
Mike P (01/30/2021)
Go somewhere else....even online is better. I ordered some parts for a Harman wood stove through these guys and the girl who was helping me (Meagan), said to make sure I had everything I needed to get the job done because parts might not be available or take weeks to come and then whatever I did not use, I could simply return and be refunded. Sounded good. My order came in after 3 days when she told me it would be 2-3 weeks, which was nice. I got the wood stove up and running and we ended up ordering two steel plates that I did not need because the old ones were fine. so, I called them back to let them know and to my surprise the girl now tells me they're not accepting returns and I was stuck with an extra $170 of parts that I did not need. Keep in mind I just spent over $1,000 getting the wood stove up and running with these folks. At this point, Megan then became unprofessional and they no longer wanted to deal with me. Had I been made aware from the beginning I would not be able to return certain items, I would not have ordered those pieces. However due to the extreme wait-time, I figured I better to make sure I had what I needed. We own a small HVAC business and I can tell you first hand, this is no way to do business. I will be sending my customers elsewhere from now on and will not use these people ever again. Sad.
Evie Dumanian (11/12/2020)
We purchased a Mendota gas insert and we are very happy with the purchase. I waited to write this review to be sure there were no problems. The staff was helpful, the installers were fast and cleaned up when the job was complete, and the unit functions well. We recommend them highly.
Mark Dyroff (02/10/2021)
Great service from a wonderful, local, family-owned business!
Joseph Paone (11/09/2020)
Very helpful in replacing a part I needed for my hearth stove without involvement of a service man
Jared Yates (02/14/2020)
I stopped by today to ask about wood stoves and talked with Brian. He was really patient with all of my questions, and was able to answer most of them off the top of his head. I appreciated his knowledge and experience. He also called his sales rep to get more clarity on a few questions which I appreciated. It's a nice showroom, warm even though it was like 15 degrees outside.
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