Piercing Pagoda

Absolutely disgusting service with Keri-Anne. Some of the products are turning colors in the display - gold shouldn’t turn orange like that. Kiosk constantly looks dirty, staff regularly ignores customers and has absolutely no jewelry knowledge. I watched them piercing a screaming child’s ears who was saying they didn’t want their ears pierced to they squeezed the child’s face, then pushed their head towards their shoulder and held the child down while piercing. It was absolutely horrific to watch.nnUpdate: I had filed a complaint in December 2020. I had to chat in their customer service line twice, call in an additional two times, and then email for a week or so. Each time I was told the district manager would contact me within a few days (ranged from 3-10 days). Anyway I finally received a phone call from Ashley on 3/3/2021. 2.5 months for an issue to be addressed. She kept referencing the photo I posted online, I never did. I sent a video to their customer service line. She also threw the employees under bus real quick. Called her own employee a desperate hire and said she was lazy. She took ownership for having a terrible team. Threw her customer service department under bus saying it was their fault no one ever contacted me. And she offered nothing even close to a genuine apology for my experience. It was a joke. She’s a joke. This company is clearly a joke.

I am local to the area and frequent the mall like once or twice a month... and the one time I finally sought out a pair of earrings from here, there was absolutely no one in the stand for like two hours. I saw the lunch sign and waited an hour because I didn’t mind (I work in customer service myself) but when the two our mark came and no one ever came I was annoyed. I couldn’t even ask other stores around it who to talk to because they didn’t know who actually runs the stand. Frustrating.

It was horrible. The employees are lazy and rude. They were sitting down eating and drinking while customers were all around. I had to step away and take a video of it but I can’t post the video. I did post a photo though. The fashion outlets store in Niagara Falls is just not the same. It seems like the company, the store and the employees don’t care and apparently need zero to no jewelry knowledge or customer service skills. Horrible!!!

Great and clean and great staff

I like the Cuffs or service at this place at the outlet mall. I wish they had more workers there to help out more customers. The three women I deal with their are wonderful helpful knowledgeable considerate and when they do piercing on small children they are very wonderful. The Boulevard Mall also has very nice customer service.