Daltile Sales Service Center

Beware of rude and disrespectful sales associates. One of our employees is a deaf man. He went into Daltile to make a return from our company. He was treated rudely and disrespected. Our employee was writing down what he needed help with and the associate would not even give him the respect to read what he needed. We will not be using them again as a vendor.nNorbut RenovationsnRochester, NY

I will never purchase a Daltile product ever again. We purchased some tiles through a 3rd party store for a backsplash project in our kitchen. The tiles were while marble, tumbled. I don't know if the product was tumbled with a bin full of rusty nails but when we received our tiles we every single one of them had rust engraved in them all over. There was no shot of removal and since they were white this wasn't going to be product we could use. I contacted the store we purchased and they were not getting back to us and after further review they had an F rating on BBB (shame on me for not checking). When I called the Service Center they said they had to hear from the store before they could do anything. I explained that the store was not responding and they said there was nothing they could do. The service center wasn't necessarily to fault though I wonder why their product came out like this. But then I contacted Daltile corporate and received no response to my several complaints and emails. This went on for almost a month. The lack of support and communication has made my mind up that this product and company is one I will go out of my way to avoid from hereon out and I will be letting my family and friends know to avoid it as well. Corporate should have a protocol to handle complaints logged for their product. This was beyond mishandled and if I could give the customer service at corporate 0 stars - I would. The service center people were nice enough so Daltile will get a star for that. Terrible, terrible customer service.

I thoroughly enjoy working with Angie every time I have a client who needs a specific look and idea they want to expand. Knowing as an expert in flooring and surfaces that you get what you pay for I always choose to work with her first because in the end my clients and customers are always happy with the finished product and the service they receive when I refer them there or bring them in.

Always friendly and helpful great experience

The young lady we deal with is very pleasant and always helpful. Not fond of the hours but we had very good customer service when doing our bathroom and kitchen.