Blue Ribbon Self Storage

Easy move in, good prices. Not sealed very well though, expect a LOT of dust and such build up on your stuff. Careful when it’s time to leave if you don’t remember to give them 10 days notice it can cost you.

When I first called, Kelsey was helpful and told me about a special they were running for a 10x20 storage unit at $100. It was the best price in town. We recently lost our job and had to move unexpectedly into a condo half the size of the home we moved out of. Kelsey was kind and considerate when we arrived after an extremely long day of driving 600 miles. We paid and left. The following month, we called and made our payment, but only one unit was charged. My husband called back to pay for the other unit another person (Stephanie) said our unit was $148.50. We asked her about the discrepancy, she said she’d get back to us. We never got a call back, but stopped in the office the next day as we needed some things from storage. The manager (Stephanie?) was there and immediately was on guard and flustered. She tried to explain the discrepancy as well as the failure to prorate our first month, as we didn’t move our things in on the first day of the month. The math didn't add up and I asked my husband to come help figure it out. Stephanie was extremely rude, treating me like a child. I stopped talking as she repeatedly told me to stop interrupting. After I stopped to hear her out, she looked at me like a mom looks at their child as if to say, “are you going to talk or should you just go outside?” I’ve never been treated that way by any company and in all my years working in customer service I wouldn’t dream of acting that way behind the counter. Too bad they have all of our stuff. They then tried to get us to sign a new contract several times to change our prices, by email. They just sent an email notice that our prices will go up $40 on each unit. They’ve been charging my card every month even though I didn’t sign an EFT permission form because I opted to pay month to month. It was a bait and switch for sure. Now we get a call center answering and taking messages for them, we can’t get a hold of anyone. Would not recommend this place based on our downhill experience after moving all our stuff in.

Kelsey and Stephanie are absolutely awesome! The customer service they provide goes above and beyond the call of duty. I fully recommend Blue Ribbon Storage for your storage needs. You won’t be disappointed!

Very friendly staff. Facilities we well maintained. Checking in and out was a seamless process, and if I need to use a storage facility in that area I will certainly call on blue ribbon.

I love Blue Ribbon! I always get such good customer service when I come into pay. Kellsie is the one in there when I come in and she is so friendly, its always a great experience. Highly recommend.