Western New York Dental Group - Getzville

I came to this group a few years ago for an emergency infection and had a very good (under the circumstances) experience and both dentists I saw were amazing, so when I called this morning feeling like I was getting another infection I was expecting another good experience. Unfortunately that was far from the case for me. I have many dental issues and not from a lack of care which was what I was told today that my teeth were horrible, I needed to take better care of them, I over exaggerate pain and so on. I have multiple chronic and progressive health problems which contribute to my teeth problems so that alone made me leave with zero confidence which I lacked already. Then when doing x rays the ladies were as nice as possible as I have a very small mouth and took into consideration of my medical gear I have, however the doctor did not like the scans and wanted more, but instead of gently trying to get my mouth on the films and equipment, he just shoved it back as far and hard as possible which was also how the exam of my teeth went, very hard and painful.

First off, I was treated as if I couldn’t possibly know what I was talking about when it comes to my own teeth and they were irritated when I asked questions. There was no explaining anything to me at all the whole time.nI went in to get some very small minor pitting and discoloration of the enamel fixed on my right side second from the front tooth. I saw Dr. Littman, explained what the issue was and was told it didn’t need to be fixed because it was only staining, but she agreed to take care of the discoloration even though she didn’t seem to think it was a problem at first. I was given anesthesia even though I didn’t think I would need it for such a minor fix, and I thought it was odd that she was doing SO much drilling but didn’t think anything of it at the time. After the appointment my gums were so bloody I couldn’t really see clearly, but after I got home and ate lunch food was getting stuck in between my teeth in the exact same tiny spot I had asked to be fixed and filled. On closer inspection it appeared as though my middle front tooth was actually the one that had a sizable half circled drilled out and re-filled. I can see exactly where it was drilled by shining a flash light behind my tooth because the bonding does not show up the same under light. She DRILLED AWAY AND FILLED A HUGE CHUNK OF A PERFECTLY HEALTHY TOOTH, without consulting me first, while never addressing the one we had discussed!! I am beyond upset, because this damaged the natural integrity of me tooth and the bonding does not wear or age the same as my teeth will so down the road I will undoubtedly have staining or wear issues... I called immediately to get the actual tooth we had discussed fixed and to find out WTH had been done. The answer was that “well when she went in to fix your tooth she saw that your front tooth needed work. Okay fine, but I know my teeth and there’s NO way that I wouldn’t have seen it or known there was an issue if she needed to drill and fill THAT large a portion of my front tooth. NO WAY.nnThankfully Dr. Katz was able to fix the other tooth, the one originally discussed, which still had a pit in it. He was friendly and explained everything to me as we went along. If you do go to this location I highly recommended seeing him, as my experience with him was completely different than before and my husband also always has a good experience with him!

I really love coming here even though it’s the dentist one of the staff members name Tammy she makes you feel so comfortable and she is very nice when I had to get my tooth extracted I was so nervous without her I don’t think I could’ve got through it I’m such a baby

Morgan and Dr katz are fantastic always kind and professional and do fantastic work. I highly recommend western NY dental

Been going for two years after not seeing a dentist for far too long. I had been nervous about seeing anyone after the amount of time since my last dental appointment, but I'm very glad I came here. The staff didn't pass judgment, and in fact they were kind and supportive, and seemed to genuinely care about my dental health.nnMorgan, my oral hygienist, is excellent and highly recommended. She is professional, informative and couldn't be nicer (despite my subpar flossing). I've never felt more at ease getting cleanings.