Bagel Jay's

I really enjoyed this place and will likely return. Got an everything bagel with nova lox, which was exactly what I was hoping they had. All the toppings were fresh and they even had my favorite, capers. The staff was friendly and attentive, and put our orders together with care. Highly recommend if you like bagels!

I really do love the bagels but the customer service has interfered with me being able to even order from there before work.nLet me explain, due to the poor behaviors of the staff and how rude they were to me I decided I would just call and order my food over the phone for pick up, I started doing this a couple weeks ago. I’ve tried to give them countless countless chances as I go to this location every single morning before work. But the male manager is very rude.nWhich led to me only placing over the phone orders. But half of the time when they answer the phone, they put you on hold and they do not answer again making you wait 15+ minutes for nothing even if you call again. Sometimes completely unplugging the phone.nToday when I went in and decided to pick up my order I placed over the phone, The lady manager was swearing about some type of wound she acquired on the job, and the store was in disarray, no check out line and new orders line. People within 6 feet of each other. It was just overwhelming and I won’t go there again. $15 a day on food adds up anyway.

I love coming here because it’s close to my school and the food is always good. My only complaint is one employee who’s always rude. I was the only person in line, but I waited at least 5 minutes before anyone acknowledged I was there. She had the audacity to roll her eyes right in front of me when someone asked her to take my order.

The best place for bagels in WNY. Always a clean store with friendly staff, whether it's a slow day or a busy weekend morning. Yes, they are a bit pricey, but when it comes to bagels, and bagels sandwiches, with cost comes quality and satisfaction. I recommend their bagel breakfast sandwiches & their lunchtime bagel sandwiches.

Used to be one of our favorite places; however, now they always mess up the order because they push people through too quickly and don't take the time to listen. They also need to treat people better, what happened to customer service! Will NOT be going back.