Payson & Stoughton Jewelers

The absolute worse customer service by a lady whom didn’t even give her name with salt and pepper long hair. Rude and they buy gold but shot me down instantly because it was pearls and didn’t say nothing more but a roll of the eyes. Disgusting attitude would never recommend!

We bought a loose diamond somewhere else and got the setting from Payson & Stoughton, I absolutely love the design. They have a huge selection on their website and I found the exact setting I wanted. He fixed the stone to the setting pretty quickly considering it was a custom order.

Best jewelers in town, hands down. I have been bringing my precious jewelry there for many years (30+ years) to be repaired, sized, etc. Their in-house jewelry work, never sent out, is absolutely amazing. I trust them with my fine jewelry without a doubt.

I had a great time working with Shelly to find the right ring for my Fiancée. I met her at bible study outside and she was very kind and encouraged me to stop by and see her sometime. I'm not the best at writing reviews, but here is how I'll break it down for those reading and interested:nnAtmosphere: Shelly's shop was very clean and well lit. She offered coffee and tea for customers while talking with them. It was a warm, cozy and friendly environment. I felt very comfortable there. 5/5nnKnowledge: As for education, she knew diamonds inside and out from all of the different questions that I had. She also knew the prices of the diamond market and was able to ball park my costs very closely. She gave me the skills for basic jewelry care and offered for us to stop in anytime for free help. I would also give her a 5/5.nnCustomer Service: Shelly was kind and friendly every time I came in to see her. As a guy lost in a diamond world, she educated me on the differences in diamonds from quality, size, shape, brilliance and color. She was very patient with me with the number of questions that I had and always tried to work withIN my budget. We even had a couple of customizations based upon what my Fiancée wanted and Shelly did them quickly. I would give her a 5/5.nnI am very pleased with my service and would highly recommend you to meet Shelly as I'm sure she will deliver top notch service and take care of all your diamond needs.

Payson and Stoughton Jewelers was an absolute pleasure to work with when designing my engagement ring with my grandmother's diamonds. We were not easy customers by any means, but Mr. Payson had such patience, talent and the best computer technology to bring our vision to life. He worked off hours to make sure that we had the best possible product done by the time my fiance wanted it. I am in love with my ring and am so glad we decided to do business with Payson and Stoughton! We will be going back!