Map
Detailed Information
- Place Types Pharmacy
- Address 2150 Dixie Hwy, Fort Mitchell, KY 41017, USA
- Coordinate 39.0486939,-84.5530397
- Website http://www.kroger.com/stores/details/014/00477?cid=loc_01400477
- Rating 2.5
- Compound Code 2CXW+FQ Fort Mitchell, KY, USA
Openning hours
- Monday 8:00 AM – 9:00 PM
- Tuesday 8:00 AM – 9:00 PM
- Wednesday 8:00 AM – 9:00 PM
- Thursday 8:00 AM – 9:00 PM
- Friday 8:00 AM – 9:00 PM
- Saturday 9:00 AM – 6:00 PM
- Sunday 10:00 AM – 6:00 PM
Photos
Reviews
Staff are lovely, friendly, and helpful. The lines are slow and wait times can be long because it seems they're often very short-staffed, but service is always positive and as concise as possible. They're also on top of helping you find discounts and savings if your meds aren't insured. I have never had an issue, and have even been able to expedite some of my needed prescriptions if they were not ready for pick-up at the time I arrived.
I'm sure the staff is doing the best they can (they seem super understaffed every time I go) so don't take this as a slight towards them, but several times now I call in a prescription for my parents they tell me it will be ready the following day at a certain time but when I go to pick them up there is quite literally always a problem. One of 2 things ALWAYS happen....1 .I am told that they don't carry the medication so they must order it and that it wont be ready until the following day. 2. I am told that it it ready to pick up then once i get there I learn that it hasn't been filled yet and wait 10-15 minutes while they fill it on the spot. It got so bad that when my parents would tell me their medicine is ready I call the pharmacy myself and the customer service via phone call is INSANELY TERRIBLE but understandable considering there is no way they have enough techs to answer the phone whilst serving customers in store. Right now we go to kroger with the understanding that there is about a 17% chance they will have the prescription filled and ready to go when I get there. Something really needs to change here.
Never have enough workers. The line is always so long and they only have 1 person helping the people in line and they rarely have prescriptions filled on time. With how big of a money maker drugs are, I’m shocked Kroger runs their pharmacies so poorly.
Why do I torment myself by coming here? 3 times my medicine hasn't been ready for pickup after being told it will be, once after waiting 25 minutes in the drive thru. Utterly incompetent management at a chronically understaffed location.
Medications are never filled on time. I always call ahead before I go to pick up my medications and they will tell me it'll be 30 minutes. I arrive 30 minutes later and they haven't even started filling the medications. They need more employees and a better method to filling medications on time.
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