Kroger Pharmacy

I had an older woman technician today who was very rude. She was extremely unhappy that I had waited in line to check on the status of my prescription being filled. I told her sorry and she continued to have an unpleasant attitude. I’ve never been met with such horrible customer service from Kroger. I will never pick up a prescription from this location again.

This pharmacy really is terrible. I don’t know if they are horribly understaffed or if they just have extremely apathetic employees. Nearly every time we pick up a prescription we have some kind of issue. My husband’s refills keep getting sent to the Mariemont store. I requested refills of 3 prescriptions - all of which had refills available in the app to be picked up on a Friday. It is now mid day Sunday and 2 of the 3 have not been filled. I called to see what the issue was because this pharmacy never makes any effort to inform you if there is a problem filling a script and was told I had no refills and the doctor’s office needed to approve them. Both of my prescription bottles and my app say otherwise. I am now completely out of one of my prescriptions and when I requested a loner prescription until I can contact my doctor’s office they initially told me no because “you haven’t picked it up consistently”... a medication I take literally every single day. Right. Told them to look harder and was informed the refill prescriptions my doctor’s office previously called in expired but that can give me an advance on the meds I am out of. Now I get to call the doctor’s office Monday because the office never receives the requests from Kroger and rinse and repeat because Kroger is the only pharmacy we’re allowed to use with our insurance due to my husband working at the corporate office.

They were able to locate a medication for me that most other local pharmacies were out of and explained how to hopefully avoid this problem again if the shortage continues.

Why is it so hard to correctly fill a prescription? If you work for Kroger pharmacy apparently the answer is extremely challenging. If you can’t count, AND put the correct pill in the correctly labeled bottle, maybe it’s time to choose a new career. It’s definitely time for my family to find a new pharmacy. I shouldn’t judge. Counting is hard. I gave them one too many stars.

I stop at the Anderson/ Beechmont pharmacy tonight to pick up my prescriptions tonight. I guess my insurance card has expired. As I started to tell the pharmacy technician that the group number should be the same Nikkei very bluntly corrected me. Telling me no it is not in a rude tone. At that point I just ask for my cards back. Point being. I live two blocks from Kroger. I do all my shopping there. Nikki offered no solution. Thanks Kroger and please say thank you to Nikki for all her help.