Troy Dental

My daughter’s filling from Troy Dental Kids fell out immediately after we left the building. 3 weeks later when her appointment arrives to fix it and Troy Dental Kids texts me 45 minutes prior to her appointment to “reschedule”. I called them for an explanation and was told the laughing gas shipment was late but we had declined using nitrous oxide more than 2 weeks prior when we were told it would be $200. I reminded them of this but for whatever reason they still want to reschedule her for 2 weeks from now. I would not recommend bringing your child here unless you want to go back multiple times repairing fillings and deal with multiple cancelled appointments. Horrible customer service and I’m fed up.

5 minutes after arriving for our appointment they decided to tell us the dentist wasn’t even there to do my daughter’s filling. The day prior we literally received a call from one of their staff members confirming we would be in attendance to her appointment the following day. They’re also aware we have no car and walk to our appointments but brushed it off as “well someone should have called you yesterday and told you”... This isn’t the first time they’ve canceled an appointment, last time it was about 45 minutes prior to our appointment so luckily we hadn’t left yet but still. We’ve been trying to be seen for over a month now to repair a filling done by their dentist that fell out immediately after the first appointment but they keep pushing our appointment off by weeks and weeks. It’s a waste of time to even bother going here.

My kids love it here! They always leave happy and have a good experience. We do our school checkups and cleanings here and have had many fillings done here. Very comfortable and nice experienced staff!

This office is the only dentist and office that provides general sedation at Albany Medical and St Peters Hospital in the Capital Region. Unfortunately insurance eligibility for their child is the parents responsibility therefore this office can assist only responsible parents who care for the well being of their child. Any negative reviews especially insurance issues is not the staffs or doctors responsibility. Wonderful place for working families looking for various sedation options and preventative dental care !

This office is very personalized and i Saw each of my children get their own specific way of treatment according to fit my childrens different personalities. My youngest sat on my lap during treatment while she was getting laughing gas, my two oldest were seen in same room and able to sit next to each other . The staff really goes our of the way to make each child comfortable. Also they can put a child to sleep safely with an anesthesiolgist present for anxious or young children. I was very comfortable here and my children had a food experience.