1st Advantage Dental - Troy

I highly recommend seeing Dr. Dina! She is super sweet and makes you extremely comfortable and always checks to make sure you're doing/feeling okay. I had Hayley as my hygienist and she was very sweet. The staff here is very helpful and makes the process easy. I never liked going to the dentist until I came here!

Highly recommend this practice. The staff are amazing and the Dr. is great. They are all caring, compassionate, professional, personable and welcoming. Very happy I found a this practice and I am looking forward to working with them. I am confident thay they will take care of my dental needs. Thanks for such a positive experience!

I was denied service!!!!!! They were extremely rude after I told them my teeth hurt from cavities and I needed a fill as soon as possible. Instead of pointing me in the direction of who would take My insurance or offer me a payment plan, they spoke over me and put a manager on the phone who did not help, they got on the phone to be assertive and rude in their choice not to provide me service. This ruined my whole day, instead of being courteous they were rude and it’s such a shame to be treated like this as a customer. They’ve always been rude/attitudinal. Luckily Dynamic Dental which is not far from them- booked me urgently.

Had a great experience all the way through. The receptionist was helpful and friendly. The hygienist was excellent, and dentist attentive to my needs.

My actual experience with the dental hygienist here was great, but unfortunately I will not be back due to their billing processes. Although they accepted my insurance, Janet, the practice manager, submitted my information incorrectly to the insurance agency (wrong birthday, then entered wrong ID number)—and then refused to resubmit the claim with the correct information. She said that she was no longer dealing with it and that I would just have to pay for it out of pocket since she couldn’t figure it out. I explained that I was covered by the insurance (and my insurer was on the call as well to confirm), but Janet refused to be involved any further and later suggested I process my own claim. I’ve never experienced anything quite like this. My insurance provider was left speechless as well. Use caution when coming here because even if they accept your insurance you still may have to pay out of pocket apparently.