AAA East Brunswick Car Care Insurance Travel Center

This place has always been one of the most professional Auto Care Centers I have ever been to. The staff are extremely helpful and care about the problems that you're experiencing with your vehicle. They also work with you to find the best, most cost-effective solution for your vehicle. As for their Road Side Assistance, they helped me out of a couple of jams when my car was experiencing problems at night and I couldn't get home. You can't go wrong with Auto Care from this place.

Do not come to this center! AAA is a rip off.nnI am extremely disappointed with the service at your 260 NJ-18, East Brunswick, NJ 08816. My teenage son had an appointment at noon for a tire patch. Service center staff tried to rip us off. This is evidenced by the tire replacement quote they gave my teen son was $100 over the MAZDA dealer price a few blocks away. I saved $150 by getting the exact tire installed at a tire retailer.nnMy college freshman teen boy appears to be an Indian. In our region of NJ Indians are thought of as poor drivers and naive. Service center personnel totally took advantage of him. And they neglected to give him paperwork to document the proposed service. I further was disrespected as a Black Woman. Would your service center have argued with a man?nnThey totally tried to steal from my NJIT college student son, by keeping the Yokohama tire and Mazda rim. The car has under 2000 miles on it so the tire was new. When I called and cancelled the order and informed the rude man who worked with him that I want the tire back, cancel the service order, shame on him for taking advantage of a teenage boy. His service consultant was rude and tried to berate me. I told him that the car had not been driven flat so he was lying to accuse my son of driving on a flat tire. More importantly, once I told him to the conversation is over, cancel the order and return the tire and rim, he should have stopped arguing. This was totally disrespectful.nnWhen we arrived at the store, the chubby black man refused me my tire until I talked to a manager. I informed him that I was not interested in talk, just my tire. I could get it cheaper installed for $100 less at the Mazda dealer down the street. He told me by law they had to document the refusal (an obvious lie). I informed him that I will file a complaint with BBB and NJ consumer over this blatant rip off a consumer. His sales pressure was disrespectful when I clearly stated no conversation, just the tire. It took me several tries to get him to stop talking and just give me my tire and rim. For the record, I was driving my Subaru Forrester.nnHopefully, AAA will train their service personnel to honor a member’s request and just return their property. Once the member states there is no more conversation, just move on. AAA employees also show a need for cultural sensitivity training when dealing with young drivers and Asians heritage members. As a Black woman, I also feel my needs were ignored.nnThis negative experience is making me reconsider continuing my decades of AAA membership. Roadside is free to us since we have new cars. Plus, GEICO is cheaper. Travel discounts are often better from the hotels and airlines. Hard to find a restaurant that will give AAA discount. I would not recommend using AAA service centers if they are cheating people.nnAAA has not lived up to its mission of providing good value and honest car repairs.nnSHAME ON AAA.

Pierre Torres is the one who finally resolved my car issue. My family owe him a great deal for his patient and technical expertise.nnI left my car to the previous manger, Christian, for AC work. He suggested to change compressor. I was okay with it. In the process, he ripped the AC controlling wire. But Christian told me that blend-door is broken and I need to find one outside since the company doesn't make this car any longer and dealer doesn't have it. I looked for it for six month without any luck. He told me until i find the blend-door, the mechanics can set the temperature either to AC or Heat. To change from one to another, i need to go to the mechanics to switch back. With 3 kids, not a easy thing to manage.nnLast time I went back, I luckily get to meet Pierre and I was told that Christian is no longer there. After hearing my car's issue, Pierre told me to find a controller wire NOT the BLEND-DOOR. I found the controller wire in the dealership in Florida and brought back to Pierre (AAA in East Brunswick). Next day both the AC and HEAT was working.nnIf it was not for Pierre, I would have no choice but to buy a new car.nnThank you Pierre and AAA, East Brunswick.nnNote: I almost never write any review; but it would unfair to Pierre and AAA if I didn't write this one.

Great customer service. Went there for international driver's license. Was in and out without delays.

I had my car towed to this location after it was totaled in an accident. A manager named Pierre helped me beyond what his job called for I believe. I had already been resigned to getting anything from 0-100$ for my totaled car(which I couldn’t find the title for). Pierre ended up finding someone to pay me $500 that very same day! Not only did he help me beyond what he was professionally required to but he put much need money in my pocket in this time where I’m struggling after losing my only transportation ( with two young kids) I’m so grateful for Pierre and he wouldn’t even allow me to tip him(which I thought he much deserved)