Swarovski

Worst customer service approach I have ever experienced in my life. Having purchased a defective tennis bracelet, one week later I returned to the store to exchange or return the bracelet, store manager informed me of the store return policy, instructed me of a different store and then it was up to me to travel to that other location 3 hours away to exchange the bracelet. She offered no assistance to accommodate me whatsoever. A young staffer by the name of Samuel went out of his way to locate the bracelet for me, drove and picked up the merchandise for me, he reached out to me to inform me the merchandise made it to the store for pick-up. I arrived early the next day at 10:30 am and waited in line for 45 minutes past opening time (I was the first and only customer in line). I was never acknowledged and yes the manager and two other staff members at the register noticed me standing outside the store and the security guard told me someone will be right with me. Finally around 11:45 am, I asked how long before you open, I am just here to retrieve something not making any purchase? The manager replied we are preparing registers, she walked to the back, grabbed my merchandise instructed the security guard to lift the gate and just handed me the bag (while I am still standing outside of the store) and walked away without any exchange with me of any kind. It just felt humiliating, disrespectful, and unprofessional. The store manager is clueless, rude, and very unprofessional which is a shame because there are some outstanding young staff working for her. I will never return to Swarovski and will not recommend anyone either. This day and age retail brands should be cherishing their patrons instead of making us feel uncomfortable and unwelcome. It was a horrible experience I went through and it even stunned the security guard who extended a heartfelt apology to me after witnessing the exchange with the store manager.

Good ambience and good service

I love everything here

The store is great. The selection is excellent, and Sam, the store manager was awesome

Amazing costumer service Ivonne amazing