Kay Outlet

Alberto was great, hope I got his name right...these mask do us no justice.

Love this location kay jewelers great staff very understanding ud83dudc4f ud83dudc4d

Excelente cervice!! Love the jewelry always can return to fixed or exchange!! Love the way they treat you!ud83dudc4d

I first want to start saying that Kay is one of my favorite store to shop when buying jewelry and I am very happy with their products. But, Sunday, January 10th 2021, I had my worse experience ever in a store. I got to the Kay store in Jersey Gardens Mall in NJ around 4pm because my fiancé and I were looking for our weddings band which we were ready to purchase. When we got there, one of the associates basically closed the gate in our face and said something that we couldn’t heard. 15 minutes later she open the gate and said to us “ I said, we are going to lunch so give us 45 minutes” and she said it with an actitud. Then, we looked at the store and there was another associate in his phone and I guess eating. I couldn’t really tell because they had the store dark. Usually when associates are going to take their breaks, they have to go one and then the other one they can’t both go at the same time. So my fiancé and I walked around the mall to give them time to take their lunch. When we came back, the store was opened but they were with some customers. I understand that because of the pandemic they need to have limite people inside the store. So we were waiting for about 1 hr and 15 minutes. Neither the girl or the guy greeted us at least to say “we will be with you soon” the girl looked up us and acted like no one was there and the guy didn’t even looked at us. They literally took the entire time we were there with the same customer and by the look at them, they looked overwhelmed. Why is this, the associate needs to have knowledge of their product and try to show the fewest item so the customer doesn’t get overwhelmed and most likely they won’t buy. The associate needs to have 5 items that he/she thinks customers would like and try to sell one of them. To make my long bad experience short, we ended leaving and going to a different jewelry store in which we spent 5k. My fiancé got 2 wedding bands and I got one. I know their manager and I can’t wait to see him so I can tell him. They need to retrain those to associates. Unfortunately, I couldn’t get their names.

Manny is the bestud83dudc4cud83dudcafud83dude0eud83dude0aud83eudd70