Floor & Decor

Floor and Decor cheated me. I purchased flooring for $1547. They charged me $3.78 sf instead of $3.28 sf. When I brought it to the store managers attention in Elizabeth NJ, she was rude and said she does not make price adjustments. I have to call corporate but there is no corporate. You are cheating me. There is no customer service. They do not answer the phone.

Couldn't be happier with Floor and Decor in Wayne. Their selection and prices are great. I was especially happy with my design consultant, Victoria. She was knowledgeable, professional, and tuned into my preferences. And best of all the design service was free. I was overwhelmed when I walked in, and 100% confident by the time I walked out. Thanks Victoria! I will definitely be a repeat buyer.

I want to recognize your employee Lance. I came on Friday morning with a long list of tiles and other items to buy and was beyond overwhelmed. Lance gave me so much time and provided it with so much patience and calmness, I can't even put it into words. He saw I was overwhelmed and on the verge of tears, and he patiently went step by step with me choosing tiles, analyzing the colors and matches. He explained what each item was and discussed costs. I can't speak highly enough of him.nnI also needed flooring, which he wasn't as familiar with, so he handed me over to Kevin who was also incredibly patient and explained the various vinyl flooring options and options with me.nnThank you so much!nHaving employees like this make a world of a difference to us customers.

I had a great experience at floor and decor. I found areally pretty tile and I worked with a terrific design associate Ashley Colon!

The place is humongous, so be prepared to walk a lot. They have everything you could ever want. Customer service people are sparse and spread throughout the store. The are super helpful and all carry pda's to tell you what they have, where it is or another store location that has it. Great place. Easy returns, must have receipt.