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Kt Reynolds (09/10/2020)
The lady who answered the phone was extremely rude, claimed she is the supervisor, I asked if they take a certain type of insurance and her response is we are not expecting new patients, I told her that is fine but you didn't answer my question, and the lady said bye and hung up!! So I called back, when she answered I very calmly asked again if they take the insurance I was inquiring about, and stated that I understand they are not taking new customers, but do they take the insurance? She immediately got a big attitude and started yelling at me calling me rude, so I asked to speak to her supervisor and she said she was.... HORRIBLE CUSTOMER SERVICE!! COULDN'T EVEN ANSWER MY QUESTION!! I STILL DONT KNOW IF THEY TAKE MY INSURANCE! BUT I WILL NEVER NEVER NEVER GO TO STONE GATE DENTAL!! If that is how you treat a stranger on the phone asking a simple question, then I would hate to see how you treat people that actually come there!!!
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