Belle Fountain Nursing & Rehab

Don't recommend at all. My mom was there and some employees lack commen sense. They would leave the phone where she couldn't reach it , A LOT. Wouldn't answer the help button in a timely manner. When they moved her from the quarantine side to the other it was worse. Bedside toilet with no side support, very unstable. She was scared to wards use it for fear of falling. Some employeescare, most don't. .Asasoumore I'll post it because people need to know

My Dad was at Bell Fountain for two months after spending 3 weeks in the hospital. He at that point could not walk and his speech was very slurred. Unfortunately for my Dad because he could not communicate well with the employees and he was mistreated. The staffing was very inconsistent on the weekends and his care was jeopardized because of it. Multiple staff members did not follow Covid protocol with wearing of the masks. At one point a CNA yelled at me through the window when I asked her to put her mask on and said she didn't need it because she tested negative. My Dad and I'm sure other residents rights were violated when instead of answering the call light in a timely manor was told to go to the bathroom in his Depend brief. At one point I told my Dad to press the button for help and I was going to time the response, it took over 45 minutes to get someone in to help, after I also attempted to go in and let the staff at the front desk know that he needed help. Multiple times I called the Director of Nursing and she never returned one call. I was able to talk to Holly one time because she happen to answer the phone but did nothing to help. We never received care plans from PT, OT, Speech or the Doctor that saw my Dad after multiple attempts to talk with them . My Dad was so drugged up that he kept falling and not one time did the Doctor on site think to readjust or find out about the medications that he was on or if he needed all of them.nnMy Dad has been out of that Hell for 2 months now and can talk completely with no slurring, can walk almost on his own and is off of 5 medications. Thanks to Mid Michigan Health's PT, OT, Speech and Doctor.nnPlease DO NOT send your family member there, I work in SR Housing and have seen the best and the worst of these types of facilities, and this by far was the worst.nnI give them one star for the PT

My grandmother passed away here after the staff 1) infected her with COVID-19 2) placed her in the COVID unit when she tested negative for COVID.nnTheir negligence and mistreatment killed my family member. Do not send your grandparents or parents to this death trap.

My mother is currently a patient at Belle Fountain. Very compassionate group of care givers, my mother has been treated with respect and dignity. Everyone is friendly and helpful,  rooms, dining area, bathrooms always clean. Every concern and question has been addressed in the moment. The staff are always friendly and always stop to ask if there is anything we need. My mother is clean and dressed everyday, her hygiene is 100% on point.  The Rehab therapists are very patient and caring and always encouraging. We would recommend them for rehab and long term.

Avoid this place at all cost. Certain staff is rough and rude. Call light ignored day or night. Can't get basic, basic requests to be honored such as having a phone within reach of a stroke patient. This is the only way for my mom to have contact with family. My mom had been up in a wheel chair for 3 hours and had asked numerous times to be put into bed. I personally observed the CNA come into the room, ignore the request stating she had to pick up trays. Never came back. I called to request someone put her in bed...no one for 15 min. I had to call again and get stern till finally someone to showed up. It took all of 3-4 min to get her into bed. Forget about getting someone to come and help my mom with elimination needs. It would be over an hour before an aid would show up, by that time she was incontinent. My mom called begging me to get her out of there. The general business number phone calls aren't answered. Called 3 times for over 90 min to the social worker and never received a call back. Transferred my mom from this place as fast as I could. Sheban is the only person I found to be responsive and caring. Should be a zero star rating option. This place is horrible.