Ottawa Animal Hospital West

An outstanding group of folks who took excellent care of my beloved dog. I am beyond grateful for the time and care they provided for my Charlie (a 2 year old Pit bull) especially after I had a really disappointing experience with another vet in town. His previous vet admitted (after two unsuccessful visits for his ear infection and a lot of money wasted) to being prejudice against Charlie’s breed and therefore didn’t offer proper care. That meant my Charlie suffered from this ear ache two weeks too long.nnOttawa Animal Hospital West didn’t even show a moment of hesitation when I requested Charlie become a new patient there and told them his breed. In fact the woman who set up the appointment for us was already expressing joy about his breed and how much she adores them. What a relief! From the moment we arrived they never disappointed and were gracious, informative, and warm. I really believe they went above and beyond both getting to know him and earning his trust by also letting him get to know them too. FINALLY a Vet that will treat my Charlie like the tender hearted, smart, sweet, fun and friend loving dog he is. Thank you so much! Charlie is my baby and it makes my heart happy as well as gives me much needed peace knowing Charlie finally has a great Vet now who we can trust will respect and appreciate him. I know for sure he will continue to receive proper veterinary care and keep that goofy grin on his adorable face.nnSincerely, Charlie’s Mom Sheri

In the area on vacation and my dog had an allergic reaction to something. Face was swollen, eyes swollen and vomiting. Googled emergency vet and this place came up. Checked their website and it says they take emergencies. I called them and they told me sorry they were booked. Really? They didn’t even have information about an emergency vet. I was just told it is in Grand Rapids. I understand they have patients but shouldn’t say they take emergencies if they really don’t.

So pleased with the care my dog has received from Ottawa Animal Hospital! Ottawa Animal Hospital got my dog in on short notice when the vet my family had previously used gave us a two week wait on an injury my dog needed to be seen for urgently. Once my dog was seen, the communication from Ottawa Animal Hospital has been outstanding. At one point my pet's labwork was delayed due to weather (not at all Ottawa Animal Hospital's fault), and they called me to inform me of the delay and then called again the next day to follow up when labwork had been received. Very pleased with both care and communication.

Our family has been incredibly impressed with Ottawa Animal Hospital. Dr. Zimmerman and the techs love and care for our dog so well. It also seems like they try to implement the least costly services first to see how our dog responds, and move from there. They've also been very safe through COVID. We highly recommend.

I had to say goodbye to my cat that was unwell due to old age health problems. They were kind, patient, and explained each step of the process. I was allowed to hold her and say Goodbye.