Jared

They did a horrible job on a necklace pendant for my wife. When I went in to discuss options for correcting it, the salesperson, Julia, told me that there was no record of my purchase, therefore, I didn't purchase it there. Essentially calling me a liar. I was able to get a copy of my receipt after calling Jared's customer service. Nora was the agent that helped me with this and she was great. It's a shame I didn't get the same customer service experience in the store with Julia. After calling them back, I spoke with the Store Manager, Mark, and he was understanding and willing to check with the GM, Josh, about making things right. I will never go back to them for anything. Julia was extremely rude and when I called back, she quickly handed me off to Mark b/c she didn't want to hear that she was wrong. Stick with the small mom and pop places.

Normally I go to zales for all of my jewelry needs for my fiancé, but since the river town location closed I decided to go to Jared. As soon as I walked in a gentleman opened the door for me and guided me to where to go and said a representative will be right with me. That’s where the best experience for picking out a ring started. I wanted to propose to my gf but wanted a ring in my budget. They were very respectful to my budget and showed me rings that looked very similar to what she wanted. With the help of Amy and Sheri, I was able to pick out the most beautiful ring. I didn’t know what size just I left it small (size 7). She wore it on her pinkie until yesterday when we got it resized. What a smooth process! They look before and after pictures. Even showed us the ring too so we could get a zoomed in view of the ring. Once it was done, same day, we went back in and picked up it up. Even showed Amy snd Sheri the proposal video! Just a great friendly atmosphere for buying jewelry! Will continue to shop here for our jewelry needs! Thanks to the staff at Jared’s!

All of these stores are absolutely horrible. We have had to come back so many times to have the wife's ring resized due to so many reasons. We drive over and hour to have these cleanings done to keep the warranty. Never again will we be back to buy anything. Save your cash and go to you local jeweler.

The worst quality jewelry I've ever seen a stone fell out 15 minutes after giving my girlfriend a valentine's day gift. When she took it to get repaired they were rude and made her cry. I returned the ring and 5 days later I still don't have my money back

Professional and caring staff! Mike and Sandy are amazing!