Chanse Meylan - State Farm Insurance Agent

What a disappointment. I have been a State Farm customer for over 18 years and when I cancelled two term life policies the transactions the process was slow, and full of errors. The Chanse Meylan office claimed the transactions were close to the billing window (maybe 15 years ago without technology billing was a 5 day process?) and related to a prior joint account that my previous spouse handled timely. I was over charged and promised a refund. When no refund arrived, I followed up twice with Chanse Meylan and never received a reply from this agent; the office manager sent one email, a half apology saying funds would be credited. When I replied to this office manager that Chanse Meylan had promised a refund, there was no reply. I don't recommend this agent! I do not recommend the auto billing feature that only withdraws from customers, not deposit funds back when it's State Farm’s error. Future credits are not a customer service solutions. When I opened my three accounts in Metro Detroit the level of customer service was amazing and genuine, not just revenue driven. Since moving to the Lansing area, every year or so I am reassigned a new agent (perhaps due to turnover?) and customer service declines. I estimate that I have been paid approximately $11,500 to State Farm in monthly billing and no refunds are an option? Wow, so very disappointed by their level of customer service and professionalism.

I purchased a new car recently and am highly satisfied with my experience. Your agent, Tony, went above and beyond to take care of my insurance needs and he made sure I was happy with what he provided. I would very much recommend Tony, but I'm sure the other agents must be great as well. Thank you very much!

1 call, 1 visit, Jake and Friend, Got the job done, Great rates..Great people....

We highly recommend this office to anyone that needs insurance of most any kind. We have always been greeted with the most respect when going into the office. Very professional. They have always answered any questions we had, as well as making sure that we fully understand each policy we have. We have a piece of mind, knowing we are covered when we need to be covered.

Been at this agency for almost a year and never had a problem. Prices are good, Service is Excellent, Can't beat it! Even have life insurance with them. Great rates their too!