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Zales

7200 Harrison Ave, Rockford, IL 61112, USA
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Detailed Information
Openning hours
  • Monday 11:00 AM – 7:00 PM
  • Tuesday 11:00 AM – 7:00 PM
  • Wednesday 11:00 AM – 7:00 PM
  • Thursday 11:00 AM – 7:00 PM
  • Friday 11:00 AM – 7:00 PM
  • Saturday 11:00 AM – 7:00 PM
  • Sunday 12:00 – 6:00 PM
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Zales
Reviews
Faith Crager (12/23/2020)
My boyfriend went in to look at engagement rings for me and upon entering the lady asked him what he was looking for and he told her, she responded “do you even know how much those cost?”, so he just left. He was dressed in some comfy dingier clothes but he still shouldn’t of been treated that way. Zales was one of the only stores that wasn’t super busy with Christmas shoppers and I can completely understand why, they don’t deserve anyone’s business.
Change Mob (10/20/2020)
All jokes to the side great place.
Jemele Fowler (12/28/2019)
I’m honestly not the easiest customer to suit but Kim made it happen for me! I ordered a ring & trusted her judgment and I couldn’t be any happier. She has my business for future purchases. If Zales loose Kim Zales will loose me. Shout out to her and her expertise On diamonds and customer management skills.
Shelley Peterson (05/04/2019)
Kim is the best, my now husband purchased my engagement ring from Zales in 2015, we've never had any issues with customer service...we always go to Kim because we've built a friendship with her. My son just purchased an engagement ring for his gf from Kim as well. Also just a side note, every holiday we get mail that has specific sales going on for loyal customers...we love these deals:)
Keonna Lauts (06/10/2019)
The manager Kim I believe is terrible. She never explained the layaway property and left me in a terrible position all to get a commission. They are pushy and rude when dealing with them. I wouldn’t recommend this location to purchase from. I called numerous times for weeks and would always get told the manager wasn’t in and on vacation in multiple place for months. I would never get a call back and when I finally did the manager was unprofessional and rude.
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