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SwedishAmerican Valley Clinic

6824 Newburg Rd, Rockford, IL 61108, USA
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Detailed Information
Openning hours
  • Monday 8:00 AM – 5:00 PM
  • Tuesday 8:00 AM – 5:00 PM
  • Wednesday 8:00 AM – 5:00 PM
  • Thursday 8:00 AM – 5:00 PM
  • Friday 8:00 AM – 5:00 PM
  • Saturday 8:00 AM – 12:00 PM
  • Sunday Closed
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SwedishAmerican Valley Clinic
SwedishAmerican Valley Clinic
Reviews
Ronald Handley (10/31/2019)
I'm not 100% clear on the negative experiences recently. I had a completely normal, professional transaction at the front desk when checking in. This is a SAMG location, so everything is consistently clean and in good repair. Grateful to have a clinic so close to home!
Auntie Holly (12/05/2019)
I was very sad to see Dr Gerod leave this office. I didn’t know how it would be with Dr Ives, so I was cautiously optimistic for my first appointment, some time ago.nDr Ives, the receptionists and my two favorite nurses, Monique and Beth, never fail me. Each is professional but compassionate and friendly beyond measure. In fact, they have always been on time or just a few minutes behind schedule- to me, that is worth the wait because each person takes the time to not only take care of my medical needs but we chat about life in general so much that I feel like I am out to lunch with great friends instead of being in a doctors appointment.nMy mom, whom I cherish and love more than life, goes there and I know that if I am unable to make it to her appointment with her, it’s perfectly fine because I know she is in compassionate, competent and not good but great hands! Always. ud83eudd17
Heather Feather (08/16/2019)
Since this clinic saw free to cancel my annual appointment, AGAIN, I've decided to discontinue my business with this facility. I have been going to this location for over 25 years, and in the last 5 years, I have had my annual visits (booked months in advanced) cancelled weeks before the appointment date, for no apparent reason. I'm tired of playing appointment tag with you people. I'm a patient. If I'm not a priority, and I'm just an inconvenience and a name taking up a slot in your system, then let me do you a favor. Slot is free now. Bye!
K.R. P (10/18/2018)
The women who work at the front desk have absolutely no manners. They are rude. They never smile. And they always speak in a monotone voice that makes you feel like they're not listening to you. I absolutely love the eye rolls and attitude the dark haired woman who sits at the end has. I'm so tired of these front desk women that I'm slowly switching healthcare providers. It's a shame because I like my PCP. I was simply dropping off papers this morning and I got there as soon as they opened. You would think somebody would be in a decent enough mood to maybe smile and greet me nicely. NOPE. I'm so tired of it. Last year when I called in to make an appointment and requested a test done the woman at the front desk had the nerve to tell me that 'I'm lucky because my insurance I don't have to pay anything if she were to do there it will cost her hundreds of dollars...' I did tell the doctor I was seeing that visit, she was appalled and we both told some higher up lady. Obviously nothing ever changes at that front desk.
Marty A (07/01/2019)
Used to be a wonderful Doctors office with nice polite staff who made you feel welcome. Pity that is no longer the case. I'm tired of feeling that I am am an inconvenient interruption to their day. I'm expected to know about changes office procedures although I've been doing things the same way. I don't expect the staff to know how to do my job and in return I don't have to know how to do their job. I'm frustrated with trying to call without wait times so i come in in person.nTime to look for a new Doctors office after 26 years.
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