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Helzberg Diamonds

2645 Plainfield Rd, Joliet, IL 60435, USA
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Detailed Information
Openning hours
  • Monday 11:00 AM – 7:00 PM
  • Tuesday 11:00 AM – 7:00 PM
  • Wednesday 11:00 AM – 7:00 PM
  • Thursday 11:00 AM – 7:00 PM
  • Friday 11:00 AM – 7:00 PM
  • Saturday 11:00 AM – 7:00 PM
  • Sunday 12:00 – 6:00 PM
Photos
Helzberg Diamonds
Helzberg Diamonds
Helzberg Diamonds
Helzberg Diamonds
Helzberg Diamonds
Helzberg Diamonds
Helzberg Diamonds
Helzberg Diamonds
Helzberg Diamonds
Helzberg Diamonds
Reviews
Kelly Michelkamp (12/29/2020)
Super disappointed in our service. Today we walked in and we was never greeted or even acknowledged. After about 10 minutes finally a sales woman approached. I asked for my ring to be checked and she said they were doing this by appointment only. (There was no on else in the store at this time) That was already frustrating seeing as I live over 20 minutes away. Besides wanting a cleaning my husband was treating me to my diamond band that I've been wanting. We told the sales woman that we had it picked out a while ago but was there a way to see what it was. ( I was in there about 9 months ago and the saleswoman then knew what it was that he picked out.) She gave a strange look and said no our line changes so much so no. Then never asked any questions and just stood there offering no support or willingness to help. At this point I was getting more upset with her. She said she could book me an appointment for a cleaning for 4 months out. Seriously, there was still no one in the store and at this point she could have cleaned and inspected it by now. I said I would have to call back for an appointment that I wasn't sure of my schedule that far out. She said well the longer you wait the longer your appointment will be out. At that comment I was over the edge. I said ok and we left. We'll take our business somewhere else.
Rochelle Glenn (12/04/2020)
If I could give no stars I would. My husband and I came in for my routine check and cleaning on my ring to the Joliet location and it was no other customers there. The lady said we had to come back by appointment only. We didn’t understand that based on no customers in the store at all and he talked to the woman for about 10 minutes! She could have inspected and cleaned it for that time standing there while conversing with her. The customer service is always excellent until Wednesday 12/2/2020. Customer service is definitely below standard. Maybe there was another reason why we were not able to get serviced at the time that’s beyond us but, didn’t understand. Will be writing in to Helzberg also in addition to this post.
Natalie Gavin (04/03/2021)
This is thee worst location. Horrible customer service. Mark my words this location won’t be around for much longer! Drive the extra mile to the location in Orland park. You won’t regret it.
Jessica A (08/13/2020)
Staff were so friendly and helpful when shopping for jewelry. They remember me each time I go in there to get my rings cleaned. Highly recommend!
Stephen Harrold (08/04/2020)
Helzberg Diamonds did an amazing job helping me pick out my engagement ring. Their staff was friendly, and extremely helpful. I would 100% recommend them when buying a piece of jewelry for that special someone!
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