Zales

Great styles in men's jewelry. Welcoming, nice & professional staff. Affordable prices for high quality jewelry.

Placed a order online and the next day got a email saying order was ready. Cool so the next day I got a email saying I must pick it up in two days or they will re stock. No problem coming to get my order. Then I get a email saying thank you for picking up your order. Um I never picked up my order. Call the store no sir your order is not here it says it hasn’t delivered yet you need to call customer service. Call customer service sir it looks like your package might be lost I will start a trouble ticket and you should hear back 7-10 business day. I was on the phone for 30 minutes and after I hung up I said this is BS I want my money back. Next day I message customer service again and this agent tells me the item was already in stock at the store they just needed to wrap it up. Now I am really confused call the store back girl says no we don’t have it and I said how is that possible was it stolen? She says oh wait this was a in store pick up? Yes mam ok we have it right here come pick it up. All these messages and calls took another hour. Next day I get to store to pick it up and you wouldn’t believe it.... yup they can’t find it. I stand for almost a hour waiting for the manager who running around opening everything trying to find it. She text a co worker who s said I put under this jewelry case. Like why wouldn’t you keep it with the other orders. She found it and the only reason they get two stars is the manager apologized multiple times. Won’t be shopping again with them.

Great service a very wonderful jewelry store

Very friendly and courteous.

The first time we went no one asked us if we needed help, they just stared at us so we decided to leave, the second time a Hispanic woman attended us and gave us a very rude attitude, I will never return to that store, I prefer to go to another jewelry instead ud83dudc4e