SPENGA Mokena

I first started on a trial basis but after my first session I knew I liked this place. It is a 40 minncommute but it is worth itnThe instructor Maysoon is awesome and Anna at the Service Desk is very helpful. I have been recommending this place as it was also recommended to me

I joined SPENGA this month and I absolutely love it! May Y is an incredible instructor she really kicks my butt ! Their signature class is spin, strength and yoga 20 minutes each so you will never get bored and if there’s one portion you don’t like to do, it’s only 20 minutes! The perfect workout!

The staff here is helpful and supportive. The gym is always clean and the atmosphere is welcoming. Recommended.

Everyone is extremely nice who works here. Always feel welcome and ready to work right when you walk in the door!

I have absolutely no complaints about Spenga while I was going there and taking classes. The place was clean, everyone was friendly and all was well. My complaint is regarding cancelling my membership. In the very beginning of the COVID debacle, they were reducing class sizes, so if you were already signed up for a class, they cancelled everyone, reduced the size and you had to sign up again. Still no complaints - I understand.nnHowever, after a few times having my class cancelled, I decided I was just going to cancel my membership until after things returned to normal, as I was having difficulty finding a time that worked. I called during normal business hours, but got their voicemail. I left a message with my name and a number to call back and told them that I wanted to cancel my membership. Within a day or two of that, the governor issued the order to shut down.nnAfter the restrictions were lifted and they reopened, they started charging my credit card for the monthly membership. I didn't notice until after the second charge appeared on my card. When I called to ask them to refund my card, as I had called to cancel back in March and they could easily verify that I had not attended any classes, I was told that they can only cancel my membership if I come in in person and present my card. They told me that they never refund anyone and that I had signed documents informing me that I needed to cancel in person.nnI will concede that it may very well have stated that in the papers, but a simple courtesy call to inform a customer of that would have gone a long way. I understand that everyone's businesses were in an upheaval at the time and no one knew what was going on. It has definitely been a crazy time, but where is the customer service? Someone should have called me back to tell me that they couldn't cancel my membership unless I came in in person. Even if calling me back slipped through the cracks on their end because of all the craziness of the time, refunding my card is a simple customer accommodation that they refuse to make. I was even told by the manager that she would ask and call me back to let me know. I still have not heard a word.nnVery disappointed in the customer service and obviously will not be returning.