Map
Detailed Information
- Place Types Bakery
- Address 1153 Brook Forest Ave, Shorewood, IL 60404, USA
- Coordinate 41.539795,-88.19938
- Website http://www.coldstonecreamery.com/stores/21763
- Rating 4.2
- Compound Code GRQ2+W6 Shorewood, IL, USA
Openning hours
- Monday 12:00 – 10:00 PM
- Tuesday 12:00 – 10:00 PM
- Wednesday 12:00 – 10:00 PM
- Thursday 12:00 – 10:00 PM
- Friday 12:00 – 11:00 PM
- Saturday 12:00 – 11:00 PM
- Sunday 12:00 – 10:00 PM
Photos
Reviews
Went into ColdStone to pick up a uber eats order and the two kids working had not even started the order and told me it would be a wait. I had no problem with waiting and watched as the restaurant filled with guests as the two kids struggled to just complete the two uber orders. Then after 20 minutes of waiting the male that was working came up to me and requested that I contact the customer and ask them if it was okay that he made the ice cream incorrectly even though he had the correct ice cream in the back of the restaurant but he didn’t realize because he was too lazy (his words) to look and the female coworker brought it out once it was already made for a different guest. I then told the worker I would not be waiting any longer ( because this was supposed to be a 10 minute TOTAL order ) but I can call the customer and see if it was okay. I told the customer what was going on and of course they thought it was ridiculous and were getting mad. I then cancelled the order and the male child had the audacity to give me a bad review on uber for his mistakes ... Uber disputed the review and compensated me for my waste of time but I suggest not hiring rude incompetent kids in the future.
Love the service and excellent choices yummy
Very kind and accommodating staff!
Always super nice staff and great ice cream!
Roger provided a great experience. 2 thumbs up.
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