Guitar Center

They were nice. They handled this whole pandemic thing well, 10/10 these past few visits.

Great staff!

Always helpful and friendly

DAVE WOLAK, JOHN MOSER, CJ, ARE ALL awesome customer service friendly people.nnWhat kept the 4-5 Star was Kenzie. Poor customer service, RUDE, ignorant, wouldn’t accept gear card rewards 1 day after expiration after THIS STORE WAS CLOSED FOR 3 months.nHanded my wife a 12 string acoustic (THAT SHE PURCHASED FOR ME) out of tune, with an inch of dust after we spent $400...nnWill likely NEVER buy from this store again.

People were great, instructors were fantastic and the administrative staff were extremely supportive until recently. I hate to give this location poor rating as it's not this local's store fault, but after Covid hit, The District and Corporate offices are putting all sorts of restrictions and challenges on the lessons and on paying for lessons. What frustrates me most about this, is they try to sell it as something good for the customer when in fact, we lost the flexibility to scheduling, notably with make-ups. I have two kids and we use to take 4 lesson's a week (2 each), but we stopped singing lessons temporary as they are hard to do online so were down to two lessons a week temporarily. We have consistently keep our kids in lessons throughout Covid, we pay on time, and we have bought all our equipment at this store. In the past, we could always use the make-up session on either child, it was great, it made sense and to be honest with you, it's this kind of flexibility that has kept us coming to Guitar Center.. Now, due to their system upgrade, I am told that is no longer available, thus, it's much harder for us to use up the make-up sessions.nnPlease Note: I will be more than happy to take this review down, when the Corporate Offices realizes value of customers and can show they value their customers, but at this point in time, I am not convinced. Simply put, this is not the time to put silly restrictions in that make it more difficult for customers to take lesson's from your local stores. For now we're staying as my kids have grown attached to the instructors, but know this does make me want to search for a new place as I am pretty sure I can find another music store that appreciates a good customer and is willing to be pretty flexible in order to get and keep our business.