CubeSmart Self Storage

The front desk person Tammy was wonderful in meeting me at my time. She also was very personable and showed me several options. The place was kept clean. Shows pride in your business.

Great service, roomy spot for our RV, safe, clean, reasonable prices. We are doing a remodel and will rent another space there soon for some furniture, even though there are closer options from other companies. We really like Zena and the North Chicago facility.

Secure, clean units. Helpful staff. Easy to move in and move out. Reasonably priced!

The service was great. The staff was super nice and friendly. The storage hours were good too.

Given the present atmosphere of our society, it awoke an unresolved issue that occurred when I visited this storage establishment in Dec 2019. Honestly, if I could rate in the negatives I would, but please let share my experience with you. I am proud to be an American, I wasn’t born here but immigrated and I proudly serve and defend this beautiful country I call home. However, I visited this establishment back in December to seek storage before going on vacation, during that week I made two reservations. On the day of reservations, I received a call the representative working there and was told I have two reservations which one I would like to keep, I said I’m a few minutes up the road when I get there, I’ll take the one with the better deal. When I got there I met an elderly Caucasian woman, we spoke I waited for a while then we went to look at the storage space to see if it was satisfactory for me, I said yes we returned to the office and began paperwork, she drew up the contract and I read it before signing. After reading I asked about the price and asked which of the deals was this, she said the last one I booked, I then asked about the one I reserved earlier that month if I can take a look at that one, she said to me no when I made the reservation it deleted that one, I said ma’am I have been storing with this company for a while and that has never happened before is this something new, she said I don’t know, she was visibly getting upset, to begin with, from the moment I entered her attitude wasn’t the best but all I was trying to do was secure storage and be on my way. I was about to sign but I asked another question and to be honest, at this point I can’t remember exactly what it was. After I asked the question the representative sighted and said to you should probably look for storage elsewhere, I was dumbfounded and shocked by the words I just heard my mouth fell open, there was an awkward pause for a few seconds. I smiled gathered my stuff, said thank you, and left the building. I went to my car called the main office and they gave me the number for the district manager I called his number multiple times that day. I was shaking and couldn’t believe the service I just received and was completely baffled as to why. I left the country a few days later when I returned, I got a voice mail from the person I was trying to reach, I called the number yet again and left another voicemail, have not heard back anything since. This was my experience and it scared me deeply.