Claire's

I really like Claires. I visit there quite often

If it is possible to give you all 0, I would. I have to say, there are very few companies I can give that honor. Congrats! In age of customer service and the customer journey, this Claire's location fails on all accounts. If you are going to charge for shipping but offer free shipping to store, you better be ready to handle the pickup portion of transaction and make it seamless...but you have chosen not to even try. Let's discuss your clientele shall we.nnLast I check, security on a $15 pair of earrings doesn't entail giving 7 different forms of ID. I happened to be out of town when my order arrived. To make the transaction easier for you all (as I have had many run ins with confused Claire's employees), I made the proactive call to you to let you know someone else would be picking them up; however, he had the email receipt/order receipt and the email saying the order was ready. You answer to me was that he needed to have my ID and a photo of me. Now how could he have my ID if I am out of town? The whole purpose of having him pick up the order was due to my absence. When I said he had numerous photos of me, your confusion only intensified as you went back on your word and said that no that wasn't enough and he needed my ID. We have been together 10 years, what other information do you want? Our first unborn child? If you are really worried about a 50+ year old man stealing $15 earrings, you may want to rethink your business plan.nnAlso, if you want to survive in this retail/online world, which is seems you don't, keep the customer informed. One email when purchased and when your order arrives isn't enough in this day. One must send a notification when an order is shipped and not leave the customer waiting and wondering. You are your brand and any bad experience during the customer journey reflects on you and your brand. Multiple bad experiences lead to defecting customers in the masses. You can count one more customer out after this evening's fiasco. Good luck keep your doors open.

Best accessories place for kids.

Earrings are very cheap, and broke the first hour I got them. I spend $17 on them, and got a nose ring instead of a earring. They refused to refund me for the broken earring and the nose ring which I didn’t ask for in the first place and only bought it because they said it was an earring.

The workers did not welcome you or even talk to you until they had to at the register. They were very mean and seemed annoyed.