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Detailed Information
Openning hours
  • Monday 10:00 AM – 7:00 PM
  • Tuesday 10:00 AM – 7:00 PM
  • Wednesday 10:00 AM – 7:00 PM
  • Thursday 10:00 AM – 7:00 PM
  • Friday 10:00 AM – 7:00 PM
  • Saturday 10:00 AM – 7:00 PM
  • Sunday 11:00 AM – 6:00 PM
Photos
west elm
west elm
west elm
west elm
west elm
west elm
west elm
west elm
west elm
west elm
Reviews
Julie F (02/24/2021)
I usually don't leave reviews but I agree with the lack of customer service. Walked in with three staff members chatting with no hello and one staff member walked past with no hello or can I help you as I was clearly looking for a piece of furniture. Was in there for about 20 minutes then walked by them and no have a nice day....nothing. They actually did this to the next three people who walked in as well. I took my business elsewhere. Yikes West Elm VH, even the most high end furniture stores have staff that acknowledged you!
Jeanne Fields (02/04/2021)
Terrible customer service. Walked in to order a table and the sales people never asked me if I needed help. Walked past them several times. Nothing. Just kept chatting. Go somewhere where people want to work. Just terrible
Meggan Smith (12/22/2020)
The folks that helped me pick out and design my furniture in store where very kind, but I was told completely inaccurate delivery date. I spent A LOT of money, full dining room and living room, have paid for it all, and 3 months later still have no furniture in my house. I was charged twice for items I didn’t want (am still awaiting my credit) and in addition my furniture was not delivered the day it was supposed to be (3 months late) and I’m still waiting to hear back. So I will now have the holidays with no living or dining room furniture. NEVER AGAIN, RUN!!!! No customer service or respect once you pay a small fortune.
Tara Jensen (11/08/2020)
I’ve spent thousands of dollars at this store and for some reason that doesn’t warrant respectful customer service. Whatever you do- don’t call them and expect to not be put on hold for 20+ minutes and THEN get extreme attitude from the person on the other line. Really sad.
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