Xfinity Store by Comcast

We had horrible experience in this store today 4/10/21. My mother in-law passed away in Dec. 2020. Her account was closed after we paid $2.25 balance in 2/12/21. However, we still received the bill that was sent to her. We showed the store manager the bill of April showing $25 due. After long time reviewing, the store manager said the $25 was charged because of our Feb. credit card payment of $2.25. She said the credit card payment was rejected and she want us to show her our credit card statement. She was so confident for this. I have to go back to my car to get a phone and login to the bank account to pull the statement. It was clear the $2.25 was paid to Xfinity in 2/12/21 on the credit card statement! When I returned to the store after 3 min, the manager said that I have to follow the line for simple showing her the approval of thenpayment! After another 30 min wait, I walked to the manage and showed her the bank statement in March for the $2.25 purchase, then she wanted to see the statements for April and Feb, then she wanted to see if we had any credit amount in March again, after another 20+ min search, she cannot find any evidence for bank rejection of my payment! Then she was very ruled to tell us nothing the store can do for helping us!!! I do not know what she had lied to us by telling us $25 balance was because of payment rejection penalty. The bank statement showed my payment $2.25 was processed successfully. She always tried to find the problem on customer side, unfortunately, the issue was on Xfinity side! This is 3rd time we went that store and told them to close the account. They just did not do it appropriately. I do not know why. We finally called Xfinity online support to get it resolved (I hope it will work this time). This store manager has a long way to go for improving the way she treats the customers and being work professionally. Hope she and her store can do better and responsible job in the future.

Customer Service was excellent. Had to wait in my car because there was more customers that have booked an appointment and waited for an hour. But once it was my turn, they took care of me asap and got the help that I needed in less than 5 minutes! Thank you to Desiree and the younger gentleman for the help! Nice and super helpful people!

Got a great deal

Has to be one of the worst locations for service related issues, if it isn't sales-related, they can care less. I've had issues pertaining to removing a block from my address due to a previous tenant having an outstanding balance. I've provided all documentation requested for multiple service tickets online AND in-person and still no progress has been made.

Great.place for exchange/ return equipment, update services/package/bill. Efficient and knowledgeable staff. Cudos to Xfinity management for setting such locations and great staff.