T-Mobile

Isaac was very patient and helpful. I could tell the employees really wanted to help me. Store is clean and organized too.

When took store the purchase a new note 10 plus and Fred in the store told me that he was not going to stay late to transfer my old phone to my new phone. It was only 7:20 pm and I know that the process only takes 15 to 20 minutes. So Fred had plenty of time to do his job before the store closed at 8:00 pm.

On January 6, 2019, I went in to T-mobile in Libertyville, I had good service with Ruben. I purchased a prepaid phone for my elderly mother it wasn't available at the store and they had to get the phone from another store. I had to return to the store but Ruben had left for the day and I let another sale associate assist me. Needless to say that was a mistake, she kept saying something was wrong with their system. She said their system did not recognize my first credit card so I gave her another credit card. She then said something was wrong with their system and asked for me to come back the next day. I went back the following day and PAID CASH and spoke to Ruben who was extremely helpful. I checked both credit cards that were used and had over $900 of charges from T-Mobile. To make a long story short, Ruben referred me to the T-Mobile District Manager who never contacted me. On March 21, 2019, I contacted the T-Mobile District Manager by email and he was apologetic and informed me that he was going to expedite my refund. I was able to cancel the charges on 1 of my credit cards. On April 2, 2019, I sent the District Manager an email asking for the status and he told me that he was waiting on a follow up email and that he had just sent an email to check the status. I never heard from the District Manager so I sent him another email on April 12, 2019 and he HAS NOT RESPONDED to my email. I caution you that when you use your credit card in this store and the sales rep tell you the card did not take, please do not let them continue to run your credit card. As a retired Military Veteran, I went to T-mobile because of their military discounts, but needless to say I wish I would have stayed with my previous provider. It's been almost 4 months and my $352.90 has not been refunded.

Management here is a complete embarrassment to the establishment. I’ve been with T-Mobile for 12 years. I have been to many T-Mobile’s. My first and last time coming to this location. The manager is rolling around in an office chair that looks like it’s going to crumble. He can’t even make the effort to get up and address customers. He moans so loud each time he makes a movement. I felt as uncomfortable as the young rep Gilberto did. I had my two kids with my and did not want them anywhere near the moaning man in the chair.

Brian and Nick were very attentive and helpful in answering our questions. We also did not have to wait at all. We expect a smooth transition from our old carrier. Thanks!