Napleton Ford in Libertyville

We stopped in on a Saturday and met with Shawn. He identified that they didn’t have the car we were looking for, he told us if we put a REFUNDABLE $500 deposit down, they could bring the car down from Wisconsin for us to look at. If we didn’t like it we would get our money back. They ran our credit and gave us a quote for payments. We filled out the credit app and thought things were moving forward. For the next five days we had initiate every conversation. We were told there was an issue with my credit and an issue with the managers who needed to make the trade. On Thursday we called another dealership. They got me approved at a lower interest rate within the hour. On Friday we were told the car was finally there and we could come anytime after 5 to see it. My husband stopped in at 2. The car was on the lot and dirty. We went to the other dealership at 3 and bought the other car. On Saturday morning my husband stopped in to get our refund. He spoke to Paul the manager. Paul rudely told my husband that we LOST OUR DEPOSIT! My husband tried to explain what Shawn had told us, Paul’s response was yeah I’m sorry you lost your deposit. So my husband asked for his manager. The GM was rude to say the least. When he realized how upset I was, he did nothing to deescalate the situation. He actually insulted me and stated that he was “sorry you bought an inferior car”and informed me that he “doesn’t need your $500”. After justifying to me how much we put HIM out, he finally agreed to refund our money. The arrogance of the leadership was appalling. They simply lost the sale due to a lack of customer service. I truly believe this dealership tried to rip me off on two sides.

I had an incident with my Ford E-150 Club Wagon where the driver's side door would not close. I went to Napleton Ford which was near my home.nThe service representative who took care of me was Rick. He told me what the repair would cost and said I would get a call when the van was done.nThe work was done within a few hours and the estimated cost was what I paid. My experience was great and it was handled in a professional manner.nI am very satisfied and would recommend Rick and Napleton Ford to anyone. Thank you again for your prompt response to my needs. I use this van for deliveries to food pantries in the Libertyville and Vernon Hills area and I appreciated the immediate attention.nAndy G.

Ask for Sean when you walk in. Napleton Ford has always been a great place to shop from. Their Service Department has ALWAYS been fair and honest. Came in with an engine light on my truck, Sean for years has been talking to me about upgrading the 2011 F-150 I've been drivingnGave me a great deal on a new one and gave me a fair trade value.nEven helped me with all the accessories I wanted.

I went to Napleton looking for a used work truck. Found one I liked, but some issues after I left the dealer. I called Luis and he said bring it backnThey kept it for 2 days going over everything, including things I was not aware ofnExcellent, excellent, excellent service from NapletonnFrom Kirk's service department, and Luis, the salesman was on top of things, and Kevin the manager made sure everything was taken care ofnHighly recommend

I went in today late afternoon after I saw a car on line. Jim Mueller was our Sales person. He was easy to work with and understood my needs. It was one of the best car buying experiences I have had. Would highly recommend you ask for Jim! My son is still smiling and can’t believe he got his first car today!