Diamond Factory Jewelry

Visited this location on 10-05-2020 to make a purchase for my 6 year wedding ring upgrade. My total came out to be $6,000 for what was suppose to be a 3.02 ct diamond ring. My first instinct told me to purchase it straight from the display and worry about sizing later. I SHOULD’VE LISTENED! upon my ring getting “sized” to a size I already didn’t ask for it was switched and I stood firm on that! If my ring was gone be sized it should’ve been sized to a 5 3/4... yet they insisted I took a 6 but the original ring was a “7”. My entire energy and mood changed instantly seeing them play in my face like that. I immediately pointed out all the flaws in the ring they insisted I take and just sleep on and return in a few days for a new sizing.. I arrived 10-06-20 at approximately 10:20am to yet again voice my concern and request the issue be fixed or I receive a full refund because I was positive yesterday and even more positive today..I was told to leave the ring and come back in 3 hours. Upon this latest arrival at 1:30pm I was stalled out until they located “the ring” which was also different and missing a WHOLE DIAMOND. again I point this out like you guys can’t be serious and I was told “oh that lil stone can be popped back in” obviously how they switched them to begin with. After several disagreements and arguments I was finally given a refund less $200 I was charged for a restocking and sizing fee. On my initial day of purchase I already didn’t like how I made it to the door and they asked for my original 3.02 ct diamond receipt back and ripped it up to quickly to hand me a receipt with a new inaccurate description and diamond weight. Not to mention they offer a specific leasing option but they will make calls to a another store to run your credit under a entire different store! I definitely have unlimited pictures, videos, and recorded videos of inconsistent statements being made while trying to resolve my issue as well as all the rings I was attempted to be finessed with even with the missing diamond.

I had my wedding ring fixed here and its great the staff are great caring very polite and they make u feel like they care about you and your jewelry there are very nicely priced items and fixes to.... i had an incident after that with loosing my diamond and they took care of that so super fast it was as much as an emergency for them as it was for me i had my ring the next day ..and i had a new head put on my ring great price couldnt ask for better experience i will return as should you if ur thinking of going just goo cant hurt to try ....

This place is amazing it has the best authentic diamonds u will find in Chicago!!! I shop there and I recommend this places for everyone to buy or trade your jewelry’s, also upgrades!!! They have AP watches Rolex’s, Cartier bracelets!!! Etc!!!! Thanks Conn!!nnRicardo B.

Definitely will show you a ring in the display and before you know swap it

Only jewelry place I deal with