Mexico Jewelry

Rude people I would not recommend, didn’t even want to help us.

I’ve been to this jewelry store twice in search of specific pieces. The first time I went there they took the time to show me a book of designs for the piece I wanted. I had been looking at other places online to compare quality and prices but figured I would stop by not only to see a couple things in person but also to support a local small business.nnAfter looking at the book and choosing the piece I wanted we talked pricing and I noticed it was significantly more expensive than a similar piece at another jewelry in Chicago that I had seen online. I showed them the piece from that jewelry store which had all the details with the intention of getting something similar there and they just told me their price was lower because it was very “low quality gold”. Now I was a bit confused considering the fact that the piece I chose from their book of deigns had the same type of gold and everything. I said I would go to the other store and check their quality to also compare pricing and I guess they got offended? I actually got the piece at the other jewelry store since it was the same quality, way lower price and they had it there ready to go.nnYesterday I decided to give them another shot as I was looking for an engagement ring for my girlfriend. Same thing I did some research before heading out and had a couple of pictures with me of some rings on my girlfriend’s Pinterest. As I walked in the same gentleman was there with his wife, I told them what I was looking for and they told me, “that’s too expensive we know you’re not able to afford that”. I should’ve walked out there but I asked them about a couple rings and the customer service was horrible, the wife kept rolling her eyes and it was just a very uncomfortable situation. I asked if I could see the rings they had there and she told me to they were locked up in the safe. I asked them if the diamonds came with some type of certificate or warranties and the gentleman rolled his eyes and said, “warranty?! What for?!”. Usually even Kay jewelry give you the option to purchase something where you can take the ring to clean or protects the diamond, that’s why I asked.nnAfter such horrible customer service and feeling like I was trying to get hustled I told them I would shop around. The lady told me, “next time you come in here be ready to buy don’t just come and look”. As a customer I think we all have the right to shop around and compare quality and prices for anything, not just jewelry. I don’t think a customer should be judged based on the way they dress, age, race etc. When they told me they knew I couldn’t afford it I held back from saying anything disrespectful. I will never step foot in this establishment again, all they can offer is bad customer service, high prices for no apparent reason and judgements. You’d figure an establishment which once owned two different jewelry stores and has had 45 plus years of experience would have better values.

The Elderly couple there are so rude..! horrible costumer service and have no patience . Started getting an attitude with me because she couldnt understand what i wanted.

amigo is a great person to deal with helped me out big time buying a ring for my husband