Double J Riding Club

Took my son to the Tiny Animal Adventure class. Such a cute class! Looking forward to taking him again next week! Definitely recommend

This is the first negative review I have ever posted online. I had my son's birthday party here last September. It was an extremely traumatizing experience for my 7 year old son and his friends. We were advised prior to the party to not have parents stay, which I understood due to the pandemic. However, some parents still stayed to keep an eye on their kids, which thankfully they did. During the horseback riding session, the staff put one of the smaller children in our group on one of the larger horses. While she was riding the horse, the horse went completely out of control. This 6 year old tried to hold on with her life, as the staff all stepped back and did not do anything to help. During this episode, the staff were clueless on how to get this horse back in control or what to do. They all looked shocked, confused, and motionless. Instantly, myself and the other parents that stayed, ran in to grab the other kids before they got trampled on by this out of control horse. The 6 year old flew off the horse and fell on her head and arm. Ambulance came and she was taken to the hospital for x-rays. I understand we sign waivers, but you assume they have basic knowledge on how to handle horses/situations, and you literally are not signing your child's life away! However, the staff handling the horses were young kids and had no idea what they were doing. Not professional staff, entirely inexperienced, and no follow up with a even a partial refund for what I paid. Not about the money for me, It was just an extremely traumatizing day for us without any assistance from the staff.

My experience as a first time customer at this Double J stables was very unpleasant. I didn’t know it was mandatory to wear boots while riding. I never received an email stating equipment needed and I was never told I must bring boots. The stable manager who goes by the name of CC was condescending, dismissive, hypersensitive and seriously lacks customer service skills. She did not make me feel welcome. I took time out of my busy schedule for my lesson and drove all the way from Chicago that day and she didn’t care.nnShe refused to do anything to lessen the blow of me waisting time, gas, & money. If offered some type of compensation like one free introductory ride, half price upon your return, or SOMETHING to show understanding, I would have happily rescheduled to come back another day with boots. However, I chose to leave due to her behavior and unaccommodating nature. If you want a stable that appreciates your patronage, and cares about you the customer, go somewhere else. There are plenty of other stables that will welcome you and treat you like a valued customer.

My friend and I, novices both, had an excellent lesson with Sarah. We're jazzed enough that we're going to sign up for weekly lessons.

Our girl scouts had a great experience learning all about horses, their care, and how to start riding. The staff is excellent!!