Napleton's Countryside Mazda Service & Parts

Our initial experience was great. We purchased the car without much hassle. The process was quick and the people were respectful. However, we were given 30 day temporary tags waiting for the paperwork from the dealership to get regular plates. This dealership did not send the paperwork to the state until day 33. Well past the time the plates expired. When we called, they kept saying they were going to take care of it and that didn't happen until a week later. During one of the calls the finance manager was very rude, showed absolutely not remorse for his company dragging their feet. Told us us there was nothing he could or was willing do do for us other than get it put after the holiday. Then he hung up on us. They did send it after the holiday. Our state like most due to covid, is back logged 5 weeks. So we are paying. Note for a car that we can not drive for a month and a half. Had they sent it in when they were supposed to. If there was any delay it would have been a week. While they were nice to get you in a car and make the sale. How they treat you after they get the sale tells who they really are. I finally spoke with the owner, because no one would transfer me. I had to call one of the brothers dealership and a lady walked me through how to find the owners contact information. He responded with apologies, but we are still without transportation. Very sad Post sale customer service

They always do a good job with my car maintenance, quick service.

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