Service King Collision Urbana

Love this business! They fixed my SUV after hitting a deer. Thousands in damage and they still blew me away. Professional, efficient, and great communication. They filled me in on my vehicle during the entire process. Never been treated so good! Also, the GM Stacy is fantastic. Highly recommended.

Don't do it that's all I'm gonna say! Got to take my car back . Smdh

I do not write reviews often, however when I do it is because of the amazing quality of service I received. The general manager Shane Dittmar gave me the best customer service I had ever received in my short 19 years of living. He had strong business ethics that I did not expect from an auto service. I would highly HIGHLY recommend this place for all auto services due to the professionalism I encountered with Shane Dittmar. 10/10

Similar experience to someone else who posted 3 weeks ago:nnTook my car in for assessment after hail storm. Initial rep who did the assessment was super friendly and helpful. Guy informed me of the damage on the car, stating right then that most of the damage would probably be repairable, but that the hood was badly damaged and would “definitely need replaced”. I was told they’d pass along the quote to my insurance provider and myself within 48 hours.nnI got the quote, and noticed that every panel of the car had repairs quoted except for the hood (which is the most damaged part of the vehicle). I was sort of confused, and called the shop to make sure I didn’t miss something on the quote. They confirmed that “oops we must have missed that because the assessment we have on file has REPLACE written in big letters on the hood”, and said they’d “unlock my quote with State Farm and get the hood added”.nnEmail came through from insurance saying new quote had been received. Logged in to take a look at the estimate, and Service King added literally .2 hours of labor and no parts to “replace the hood” ($10.50). Obviously that was not an appropriate amount to estimate for replacing and paint matching a hood to the vehicle.nnI called back and spoke to another person in the office today to inquire as to why the updated quote was only $10 more for a hood replacement. The rep informed me that they often “just give a ball park until the car comes in for repairs”. I asked if I could have my estimate updated to accurately reflect the damage to my vehicle so I could make an informed decision about repairing my vehicle. The rep flat out lied and told me “the quote is locked with your insurance and we can’t edit it”, even though yesterday the rep did it no problem.nnBall-parking an estimate makes sense in the situation of collision repair where additional damage may be discovered while disassembling the vehicle. For hail damage refusing to give an accurate quote so a customer can make an informed decision about whether or not to repair their vehicle is incredibly shady and wrong. Will not be doing business with this company again.

I was scheduled on Aug 17 for hail repair, I went there and they told me it had to be postponed due to backlag and how theres a lot of cars with same issues. Told me theyre going to send an email for the date and it will be on September. I called them because its already september and I havent gotten an email yet, they didnt pick up and the ones who picked up the phone was Champaign branch. Now they set me up for an appointment finally, but now its scheduled for Feb 2021. Are you kidding me???????