Kay Jewelers

Staff was super friendly, and helped my wife find the exact ring that fit her needs. She was very happy with her choice, and when mama's happy....everyone's happy. A big thanks to the Alton staff, we will definitely do business there again!!!!

I ordered an opal ring from the store early February. The employee who helped me was very pleasant. The ring I got for my fiancée needed to be resized, so when I purchased the ring I asked if the price included the resize amount and the employee stated yes. I came in February 23rd 2021 and the manager said I had to pay an additional 50 for it to be resized, which I had already been under the assumption that I had paid. She said her employee made a mistake apparently and argued the whole time. Was very rude and didn’t pay much attention to me as she was training a new employee, while arguing with me. ( a customer) which looked pretty bad when you’re a manager and an employee is in spending good money. I’ve shopped at Kay’s before for my fiancée and I will not be coming back after I get my ring

Aubrey is the store manager and does not run the store well under pressure. The staff shared how orders at the alton location are always getting lost. They without my consent sent the jewelry to my home address with out a required signature....for jewelry. She also lied about the situation and stated that the order was at the store and they sent it out by ups but some how it got to my home by 1045 am the same day. She also refused to talk to me because I put the name as the person that may have had to pick them up. But my name is on the debt card and the address to the home. She just wants to fight her way right so that she doesn't look bad. And she will tell you what ever you want to hear to keep you happy.

Super friendly clean establishment. Best of all not pushy let you have your time and make a decision that is right for you!!

Very helpful with my choices of gifts for my wife ☺